Account Manager - Identity Solution

Job description:

Account Manager - Identity Solution

We are seeking an experienced and commercially driven Account Manager - Identity Solution to manage and grow a portfolio of key client accounts across strategic industries. This role is responsible for building strong client relationships, driving sustainable revenue growth, and delivering integrated solutions through a consultative, solution-based approach while acting as the central coordination point between clients and internal teams.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, building trusted relationships across operational, commercial, and management levels.
• Develop a strong understanding of client priorities, challenges, and evolving business needs to deliver relevant, value-driven solutions.
• Drive account growth and retention by identifying opportunities for upselling, cross-selling, solution bundling, and expansion of services.
• Develop and execute account growth plans, annual forecasts, and revenue projections aligned with broader Account Management strategies.
• Coordinate across internal teams including Operations, Sales, Product, Compliance, Finance, Analytics, and Customer Support to ensure effective service delivery.
• Conduct regular account reviews to monitor performance, service levels, risks, customer satisfaction, and growth opportunities.
• Proactively identify and resolve operational, service, and commercial issues while maintaining client confidence and continuity.
• Support contract renewals, amendments, commercial discussions, and adherence to agreed contractual obligations and SLAs.
• Coordinate with Finance and client stakeholders to support timely invoicing, collections, and resolution of payment-related matters.
• Capture client feedback and represent the voice of the customer to support service improvements and product and solution development.
• Maintain accurate account information, forecasts, client activities, and performance metrics within CRM systems.

Requirements

• Proven experience in Account Management, Customer Success, or client-facing roles within B2B or solution-driven environments.
• Experience within printing, packaging, secure solutions, or identity solutions is highly desirable.
• Demonstrated ability to manage complex accounts and build strong, long-term client relationships.
• Strong commercial acumen with proven experience driving revenue growth through upselling, cross-selling, and account expansion.
• Ability to identify new opportunities within existing accounts and develop effective account growth strategies.
• Strong stakeholder management skills with the ability to coordinate effectively across multiple internal functions.
• Excellent communication, negotiation, problem-solving, and relationship management capabilities.
• Proficiency in CRM platforms, reporting tools, and business productivity applications.
• Fluency in English is required; knowledge of Arabic is an advantage.

Join e7 Group and be part of a dynamic organization committed to excellence, innovation, and sustainable growth across diverse industries.