Account Management Associate 23J25

The Account Management Associate is a pivotal team member in the customer success department, responsible for maintaining and enhancing relationships with clients. You will play a crucial role in understanding and responding to client needs, ensuring that they receive maximum value from the products and services offered by the company. Your key focus will be on developing strong client relationships through regular communication and providing insights that can improve business performance. Success in this role means proactively preventing issues and ensuring complete customer satisfaction, which ultimately contributes to client loyalty and retention. Given the dynamic nature of this role, it offers a fantastic opportunity to develop a deeper understanding of client relations and strengthen your negotiation and communication skills. You will collaborate closely with various departments to facilitate client interactions and strategize on meeting client demands efficiently.

Responsibilities

• Develop and maintain strong relationships with assigned client accounts through regular communication.
• Identify client needs and formulate solutions that align with company offerings.
• Monitor client usage and satisfaction, ensuring optimal service delivery.
• Collaborate with internal teams to resolve client issues in a timely manner.
• Prepare and deliver product presentations and demonstrations to clients.
• Create and implement strategies to improve client onboarding and engagement.
• Analyze client data to identify trends and areas for improvement.
• Track and report on key account metrics to senior management.
• Assist in the development of account plans to enhance client satisfaction and retention.
• Participate in regular training sessions to stay updated on product offerings and industry trends.
• Negotiate contract renewals and expand accounts through upselling opportunities.
• Provide feedback to product development to enhance offerings based on client needs.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field is preferred.
• Proven account management experience or another relevant role is required.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple client accounts simultaneously with strong organizational skills.
• Familiarity with CRM software and accounts management practices is an asset.
• Strong analytical skills with a detail-oriented approach to account development.
• Ability to work collaboratively with team members across departments.