Plan, direct and manage business relations activities and ensure user requirements implemented using MS Dynamics CRM and associated solutions meet client expectations
Define project management standards and techniques, governance framework. Guide team in the use of the methodology and tools and ensure adherence to processes
Provide guidance and support in decision making process between customer and work streams
Control the Schedule, scope of project work and manage change through accepted change control procedures, including re-planning as necessary
Identify & resolve project issues & risks
Review tasks and project status to ensure accurate, timely and cost effective completion
Manage the overall quality standards and ensure alignment to
Facilitate meetings for project kick-off, status reports and steering committee meetings with senior leadership
Ensure project time is accounted for and project estimates (resources & expense) needed on the projects accurately to ensure project success
Job Description - Grade Specific
Must have relevant years of experience in Project management, with experience of managing MS Dynamics CRM transformation programs.
Must have managed 2 complex / large scale projects and successfully delivered projects within budgetted project parameters such as scope, effort, schedule and cost
Excellent communication skills and client management skills.
Must have experience in project implementation methodologies such as Scrum Methodology, PMP or PRINCE2
Must have experience in handling large teams in distributed delivery model
Must have worked on MPP or equivalent project planning tool
Experience in handling Middle East client is added advantage
Ability to establish and maintain working relationships with peers and constituents at all levels of the organization
Knowledge of MS Dynamics CRM products, MS Dynamics technical skills or Azure Cloud is added advantage is an added advantage
Experience of managing Data Migration engagements is added advantage
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