Sales Operations Manager

Join Us At Miral Experiences

Miral Destinations, a subsidiary of Miral, is a leading destination partner dedicated to creating memorable shared experiences through the power of storytelling across Abu Dhabi’s leisure, entertainment, and tourism landscape. Miral Destinations is responsible for elevating its portfolio of destinations by shaping their story, building strategic partnerships, and connecting audiences with the destination’s unique experiences. Its portfolio includes Yas Island, home to world-class attractions such as Ferrari World Yas Island, Abu Dhabi; Yas Waterworld Yas Island, Abu Dhabi; Warner Bros. World™ Yas Island, Abu Dhabi; SeaWorld® Yas Island, Abu Dhabi. The destination also features iconic attractions such as the record-breaking CLYMB™ Yas Island, Abu Dhabi and Yas Marina Circuit, home to the Formula 1® Etihad Airways Abu Dhabi Grand Prix. The company’s wider portfolio also includes teamLab Phenomena Abu Dhabi, an immersive art museum located in the Saadiyat Cultural District; Al Ain Zoo, the Middle East’s largest zoo established in 1968 by the late Sheikh Zayed bin Sultan Al Nahyan; and Qasr Al Watan, a landmark cultural institution housed within the Presidential Palace in Abu Dhabi. Through its diverse offerings, Miral Destinations continues to elevate Abu Dhabi’s global standing, contributing to the emirate’s international recognition and commercial success as a leading tourism hub.

About The Role

Working within the Sales Delivery and Excellence function of Miral Destination’s Sales Team this is a role for a cheerful individual who thrives in a busy environment with an ever-changing workload.

As a Sales Operations Manager in our team, you will support the Sales Team with the general administration of sales activities for our world-class theme parks and attractions. Your area of focus & expertise will be managing our contracting cycle, maintaining an accurate overview of our contract status, liaising with legal and our partners on contract revisions, securing signatures and providing fully executed contracts. You will also be working with the sales & B2B marketing team to prepare documents including single source justifications, scopes of work and so on for procurement requirements.

What Youll Do

• Collaborates with the Sales Teams to provide an excellent level of sales support. .
• Manages contract cycle and onboarding of new partners to strict internal deadlines.
• Provides central liaison for contracted partners and legal to ensure all contracts are issued/ revised within required deadlines.
• Oversees the submission of all paperwork to ensure on time delivery of joint marketing plans in the international markets in coordination with b2b marketing team.
• Manages complimentary ticket and hotel stay requests.
• Liaises with other departments to secure timely support in carrying out sales activities.
• Organises business trips and roadshows for our Sales Team to maximise the time the team can spend out of the office.
• Helps organisation of sales events & roadshows in the local market
• Shares weekly internal analytical reports
• Oversees new ticket product creation and visibility across all b2b portals.
• Coordinates with supporting departments such as finance, procurement, IT, GS and legal for any queries or problem resolutions of any kind.
• Revalidation/Refund - adhering to refund policy/procedure. Following up with refund status with finance
• Sales Business travels – Managing budget for travel/raising PRs/obtaining approval
• Insurance
• Managing Credit limit for all B2B clients.
• Assist in managing/resolution/execution of API products & resolution. Work closely with IT Team/Rev Team
• Assisting Sales Team with their partners/accounts when they are on leave or business travel
  
  

What Were Looking For

Essential

• A Bachelor’s degree or diploma in a relevant field.
• Minimum of 5 years of work experience in the UAE.
• Fluency in spoken and written English.
• Proficient in Microsoft Office applications.
• Proven experience managing a contracting cycle for a sales team.
• Strong expertise in liaising between contracted partners and legal teams.
• Ability to manage multiple concurrent tasks effectively.
• Exceptional attention to detail.
• Superior interpersonal and communication skills.
• Valid UAE driving license.
  
  

Desirable

• 7+ years of sales experience in the UAE.
• Additional language skills in Arabic, Russian, or Chinese.
  
  

Shape The Future With Us

If youre passionate about people, service, and creating a workplace where colleagues feel supported and valued — wed love to hear from you. Apply now and take the next step in your career with Miral Destinations — where your work helps shape unforgettable moments every day.

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