Licensing Manager

Job Description

As Licensing Manager, you will lead and manage licensing activities for the General Commercial Gaming Regulatory Authority, ensuring that applications, renewals, amendments, and ongoing reviews are assessed in line with applicable laws, regulations, policies, and regulatory standards. The role is responsible for supporting a transparent, risk-based licensing framework that protects the integrity of the gaming sector and promotes high standards of probity, compliance, and responsible operations.

Responsibilities

• Manage licensing enquiry responses and tracking to resolution.
• Manage the end-to-end licensing process for applicants and licensees, including initial applications, renewals, variations, suspensions, and revocations where applicable.
• Review and assess licensing submissions for completeness, accuracy, and alignment with regulatory requirements.
• Coordinate with Suitability Investigations for information management.
• Develop, maintain, and improve licensing policies, procedures, guidance, templates, and service standards.
• Prepare clear, evidence-based recommendations and reports for internal governance, committees, or senior decision-makers.
• Liaise with internal teams, regulated entities, government bodies, law enforcement, and other regulators where required.
• Provide timely guidance to applicants and licensees on licensing requirements, processes, and regulatory expectations.
• Maintain accurate records, dashboards, and management information to support oversight, reporting, and audit readiness.
• Identify process improvement opportunities and contribute to a risk-based, efficient, and defensible licensing framework.
• Support the training, development, and quality assurance of team members where relevant.
• Regular meetings with licensees for relationship management and updates
• Support management of licensing portals and continuous enhancement for development
  
  

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Finance, Criminology, or a related discipline, or equivalent experience.
• Significant experience in licensing, regulatory compliance, account management, or a related regulatory function.
• Experience in the gaming sector or another highly regulated environment is strongly preferred.
• Strong understanding of regulatory frameworks, risk assessment, due diligence, and administrative decision-making.
• Experience drafting reports, policies, procedures, and formal recommendations for senior stakeholders.
• Ability to manage complex casework, competing priorities, and confidential information with sound judgment.
• Strong written and verbal communication skills, with the ability to explain complex regulatory matters clearly.
• High attention to detail and ability to make balanced, evidence-based judgments
  
  

About Us

The General Commercial Gaming Regulatory Authority (GCGRA) is the federal executive agency responsible for regulating and overseeing commercial gaming in the United Arab Emirates. We aim to drive sustainable growth by cultivating world-class commercial gaming operations and implementing efficient regulation, grounded in the principles of integrity, innovation, and responsible practices.

Established by Federal Law by Decree and headquartered in Abu Dhabi, the GCGRA is the executive authority that holds exclusive jurisdiction to regulate, license, and supervise all commercial gaming activities and facilities in the UAE.

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