Field Service Coordinator

Job Purpose

Coordinates service operations executed by the Technical Service Personnel. Ensures the optimization of QHSES and compliance to policies and regulations at work sites, onshore and offshore.

Job Description

• Coordinates Field services operations, ensures compliance with established sales and cost budgets and schedules
• Ensures site organization of service technicians, in coordination with engineers, logistics and warehouse function and local agents and suppliers
• Works within the defined contract and issues notices on those operations that increase scope
• Checks that all related FST documentation are received, accurate, followed and signed off on
• Acts as a mentor to Service Technicians to foster development
• Reviews FST personnel compliance with all applicable policies and procedures

• Daily tracking, planning, and assignment of FSTs for all UAE Service Jobs, ensuring competency and correct allocation before confirming assignments.
• Accurate maintenance of the FST tracker and FST Qualification Matrix for all personal details, call‑offs, job visibility, and regular reporting.
• Ensuring all booking details for ADNOC Offshore/Onshore and other clients are submitted accurately and on time, including manifests, PO details, notice periods, and communication with logistics.
• Coordinating service vehicles and transport logistics for FST mobilization/demobilization, including managing availability, maintenance, scheduling, and third‑party taxi arrangements when required.
• Oversight of regulated processes such as loading notes, ADNOC fuel chip account balance/charging, IVMS card issues, OPTIMA profiles, and eWMS access.
• Managing training, certification, and currency tracking for all FSTs, ensuring timely bookings, renewals, and updates to trackers.
• End‑of‑month performance and KPI reporting for utilization, ADNOC KPIs, VMI statistics.
• Handling new‑hire onboarding including documentation, induction bookings, and integration into tracking systems.

• Works on call 24/7 and outside of normal duty hours to meet customer requirements during on call assignment period

You are meant for this job if:

1. REQUIRED KNOWLEDGE/FORMAL EDUCATION:

• Bachelors degree or equivalent experience
• General Knowledge of API Q1/Q2 and TechnipFMC Surface products processes and specifications
• Read and write English fluently, Arabic an advantage
• General knowledge of wellhead systems and drilling / completions operations

2. REQUIRED EXPERIENCE:
   • 3-5 years’ experience in technical project scheduling, planning or in a customer service business; preferably industrial, oil and gas, or manufacturing

3. REQUIRED CERTIFICATE(S):
   • None Required

4. REQUIRED INTERPERSONAL SKILLS:
   • Excellent interpersonal, negotiating, writing and presentation skills. 
   • Ability to work with diverse and multi-cultural teams with many different personality types
   • Ability to demonstrate emotional intelligence and use effective communication skills to build teams and accomplish required objectives

5. REQUIRED TECHNICAL SKILLS AND/OR PROBLEM-SOLVING SKILLS:
   • Excellent problem-solving and team-building skills to coordinate resources to meet customer requirements within a team environment.
   • Competent in business systems including Microsoft Office Suite, SAP, ServiceMax, InteServ
   • Customer service focused with commitment and sense of urgency to ensure customer success.
   • Can perform well under pressure and handle multiple priorities in a fast-paced setting, ability to prioritize
   • Ability to work autonomously with limited direction understand required actions necessary to reach desired business outcomes
   • Ability to prioritize tasks to manage workload effectively, and ability to improve the work and problem solve to be efficient in the position.

6. REQUIRED MANAGERIAL SKILLS
   • Can supervise the coordination and dispatch of large groups of Field Service Technician; can overcome minor administrative managerial issues.

Skills