Client Solutions Manager

Job description:

As IDEMIA continues to strengthen its Middle East capability, we are recruiting an experienced Client Solutions Manager to be based in Abu Dhabi, supporting large scale Travel and Transport public security initiatives.

The Client Solutions Manager owns the technical and commercial coherence of opportunities from early qualification through tender submission and handover to delivery. The role requires someone who can operate at the intersection of solution architecture, commercial structuring, and stakeholder management, coordinating large cross functional teams and guiding complex decision making under tight timelines.

The ideal candidate brings deep experience in presales, bid management, or solution consulting within public security, aviation, biometrics, or system integration environments, combined with strong communication, structure, and resilience.

• Act as the primary solution and technical lead supporting Sales from opportunity identification through contract award
• Engage directly with customers and authorities to analyse needs, shape solution strategies, and influence requirements ahead of tender release
• Lead and coordinate complex bid processes, mobilising large cross functional teams across Sales, Product, Delivery, Finance, Legal, Procurement, and partners
• Own solution coherence, ensuring alignment between customer requirements, architecture, pricing, risk, and delivery feasibility
• Develop and support pricing strategies and financial models, working closely with Finance to ensure margin, cashflow, and commercial viability
• Prepare, consolidate, and review proposal materials, ensuring clarity, consistency, and competitiveness
• Organise and lead customer workshops, presentations, proofs of concept, demonstrations, and benchmark tests
• Act as a technical and solution subject matter expert for customers and partners throughout the presales and bid lifecycle
• Ensure adherence to bid governance processes and secure required internal approvals
• Handover awarded projects to Program Delivery teams and transition to the next opportunity

• Minimum 8 years’ experience in presales, solution management, bid management, or consulting roles
• Proven experience leading complex bid processes and coordinating multi stakeholder proposal teams
• Strong background in system integration, solution scoping, and high level solution architecture
• Experience in public security, airport and border control, biometrics, travel, or transport domains
• Strong commercial and financial understanding, including margin, cashflow, pricing logic, and trade offs
• Advanced PowerPoint and Excel capability is essential
• Demonstrated ability to manage pressure, tight timelines, and competing priorities
• Excellent stakeholder management, facilitation, and conflict resolution skills
• Clear, confident written and verbal communication skills
• Fluency in Arabic is mandatory

Preferred Qualifications

• Experience working with government or authority led procurement and tender environments
• Background in large enterprise technology vendors, system integrators, or consulting firms
• Exposure to formal bid governance frameworks and structured proposal processes
• Project management experience or certification is an advantage
• Proficiency in an additional European language is highly desirable