Business Solutions Manager

Synopsis



The Business Solutions Manager plays a critical role within the Solutions & Innovation function, supporting the development, optimization, and continuous enhancement of Revenue Management (RM) systems.

This position focuses on the foundation of RM decision-making – including forecasting, optimization, and system configuration; ensuring that pricing and inventory decisions are driven by robust, scalable, and high-performing models.

The role combines system ownership, advanced analytics, and innovation, with responsibility for improving forecast accuracy, enhancing optimization logic, and enabling more effective O&D control across the network. In addition, the role will contribute to the evaluation and implementation of new methodologies, tools, and technologies within the airline RM domain.

Operating in a fast-paced and evolving environment, the successful candidate will balance longer-term system and innovation projects with day-to-day operational support, ensuring RM systems remain accurate, reliable, and aligned to business priorities.

Accountabilities

• Drive innovation in Pricing & RM systems by researching and applying Operations Research methodologies, industry best practices, and emerging technologies in collaboration with solution providers (e.g. PROS, Sabre, Infare)
• Develop strong commercial knowledge and liaise with internal and cross-functional teams to understand business requirements and recommend best practices where needed
• Manage and maintain calibration of forecasting and optimization models within RM systems to improve forecast accuracy and revenue performance
• Design and enhance system processes, practices, and controls to ensure effective usage of RM systems across the business
• Support RM stakeholders with system-related queries, troubleshooting, and operational requirements, ensuring minimal disruption to day-to-day activities
• Develop and implement KPI frameworks to monitor system performance, usage, and effectiveness, and proactively identify opportunities for improvement
• Lead user acceptance testing (UAT) for system upgrades, enhancements, and new releases, ensuring delivery meets business requirements and quality standards
• Prioritize and coordinate delivery of system enhancements, bug fixes, and new functionality in line with business needs and with system vendors
• Drive automation within RM systems through development of models, algorithms, and machine learning techniques to enable more efficient and scalable decision-making
• Manage data quality assurance of inputs and outputs of Pricing & RM systems interacting closely with RM and IT
  
  

Education & Experience

• Bachelor’s degree in Statistics, Operations Research, Economics, Computer Science, Engineering, or related field.
• Minimum 5+ years experience in airline Revenue Management, with a strong focus on RM systems, optimization, or forecasting models
• Proven hands-on experience working with RM systems (e.g. PROS, Sabre RM or equivalent), including configuration, calibration, or system optimization
• Strong analytical capability with the ability to interpret complex data, identify patterns, and translate insights into system or model improvements
• Experience using statistical or programming tools such as Python, R, MATLAB, or similar
• Demonstrated ability to operate effectively in environments that require balancing structured project delivery with ad hoc operational demands
• Strong stakeholder management and communication skills, with the ability to translate technical outputs into business-relevant insights
  
  

Recruitment Process



The recruitment process for this position will involve the following steps:

• All applications will be reviewed by a human-member of our Recruitment Team
• Shortlisted applicants will be invited to completed a recorded video interview via our thrid-party platform HireVue. This interview will allow you to record your responses to a range of questions related to the position and will allow you to demonstrate your knowledge and experience in a way that just your CV alone would not be able to. It also ensures fairness for you and all candidates, as all of our shortlisted candidates are asked the same questions and assessed on their responses.
• After a review of completed video interviews, shortlisted candidates will be invited to an initial technical interview with the hiring manager. This interview will also involve the completion and presentation of a brief case study that is directly related to the position. The case study will be provided 24 hours before your scheduled interview time.
• Finalists will be invited to a final meeting with the Hiring Manager and the Director Innovation, Research and Comm Ops.
• All candidates will be notified as to the status of their application as soon as is possible.
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

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