Back to listing

支付商务客服

Talentmate

United Arab Emirates

7th August 2026

2608-55387-1

Job Description

岗位职责

作为商户及渠道合作伙伴的第一联系人，负责日常业务咨询解答、交易流程解释、系统使用指导等。
协助完成商户入网流程，包括：资料审核、合同跟进、测试对接事项协调等。
定期跟进商户的使用情况及业务需求，提升商户活跃率和交易量。
运营支持：协助客户完成商户接入流程（开户、KYC资料收集、接口对接），并提供操作培训与使用指引；
实时跟踪支付订单状态，及时处理交易异常、退款、掉单、支付失败等业务。
受理并解决商户投诉，例如系统故障、结算问题、到账延迟等。
收集客户反馈，整理常见问题并提出产品优化建议.
维护合作档案、合同信息、KYC/KYB 商户资料，确保数据准确完整。

任职要求

大专及以上学历，专业不限.
具备 1 年以上客服、商务助理、商户支持经验（有支付 / 金融科技行业经验者优先）。
学习能力强，能快速掌握支付系统、商户后台等业务知识。
良好的沟通能力与服务意识，能独立处理客户问题。
具有团队协作精神，抗压能力强，适应快节奏工作。
会中英文沟通优先（如服务海外客户）。

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Abu Dhabi
Company Website:	www.taqar.net	Job Function:	Customer Service
Company Industry/ Sector:	Business Consulting and Services and Strategic Management Services

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.