F&B Team Lead (225-1013)

The Food and Beverage (F&B) Team Lead plays a crucial role in the hospitality and dining industry by overseeing the daily operations of F&B outlets. The position requires an individual with exceptional leadership skills, a keen understanding of customer service, and an ability to manage a team effectively. As an F&B Team Lead, you will be responsible for ensuring the highest standards of food quality and service delivery while optimizing operational efficiencies. You will also be tasked with creating a dynamic and welcoming atmosphere in which both customers and staff feel valued and appreciated. Your proactive approach to problem-solving, strategic planning skills, and your ability to develop and mentor team members will contribute to the success of the F&B operations.

Responsibilities

• Supervise and coordinate the activities of the F&B service staff daily.
• Ensure adherence to health, safety, and hygiene regulations within the establishment.
• Monitor customer satisfaction regularly and address any issues or complaints promptly.
• Coordinate with kitchen staff to ensure timely and efficient food service delivery.
• Oversee inventory management, ordering processes, and supplies maintenance efficiently.
• Provide training and development opportunities for staff to enhance service skills.
• Conduct regular inspections of dining areas to maintain cleanliness and aesthetics.
• Plan and implement promotional events and special offers to boost sales.
• Prepare reports on sales, customer feedback, and team performance periodically.
• Manage staff schedules to ensure optimal levels of staffing and resources.
• Collaborate with management to develop strategies to enhance service offerings.
• Facilitate effective communication between kitchen staff, service staff, and management.

Requirements

• Proven experience in a supervisory role within the F&B industry.
• Strong leadership and interpersonal skills to manage and motivate a team.
• Excellent communication skills to effectively interact with customers and staff.
• Comprehensive knowledge of food safety and sanitation regulations is required.
• Ability to work in a fast-paced environment while maintaining composure.
• Strong problem-solving skills with capacity to handle customer service challenges.
• Flexibility to work various shifts, including evenings and weekends as required.