Customer Service Agent (225-1014)

A Customer Service Agent plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional support and assistance to clients. This role is often the first point of contact for customers looking for help, guidance, or information, which makes the Customer Service Agent a vital ambassador for the brand. The ideal candidate should possess excellent communication skills, patience, and a passion for helping others. They must be adept at handling inquiries, resolving complaints, and articulating solutions in a manner that reinforces the company's reputation for outstanding customer care. This position requires someone who is adaptable, empathetic, and conscientious about delivering high-quality service consistently.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and assess customers' needs to achieve satisfaction and loyalty.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate effectively with internal departments to enhance customer experience.
• Provide product and service information to customers quickly and effectively.
• Meet or exceed customer service targets and objectives set by management.
• Continually update knowledge on the company’s products and services.
• Contribute to team effort by accomplishing related tasks as needed.
• Adapt to changes in products, services, and technology efficiently.
• Take the extra mile to engage customers and improve their experience.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening capabilities.
• Familiarity with CRM systems and practices is preferable.
• Excellent communication and presentation skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively under pressure.
• A positive attitude and a strong desire to resolve queries to customer satisfaction.