Counter Sales Associate (225-1013)

The role of a Counter Sales Associate is integral to the successful operation of retail and wholesale businesses. As the initial point of contact for numerous customers, you will play a key role in shaping the shopping experience by providing excellent customer service, product knowledge, and efficient transaction handling. This position requires a personable and energetic individual who can engage with a diverse set of customers, offering them guidance and assistance in their purchasing decisions. The ideal candidate will be able to manage simultaneous priorities in a fast-paced environment, ensuring customer satisfaction while maintaining the organization's sales and service standards. This role is perfect for individuals with a passion for sales and an eye for detail, who are enthusiastic about contributing to a team environment. Ability to work both independently and collaboratively will be essential, as is a commitment to helping the business meet its sales targets.

Responsibilities

• Engage with customers as they arrive at the sales counter, providing prompt assistance.
• Maintain comprehensive knowledge of the product range to advise customers effectively.
• Process sales transactions efficiently, handling cash, credit, and other payment methods.
• Balance financial transactions at the end of each shift to ensure accurate records.
• Restock shelves and maintain the cleanliness and organization of the sales area.
• Assist in managing stock inventory, including regular stock counts and order placements.
• Resolve customer complaints or escalate issues to senior management as needed.
• Foster a positive and legal compliant workplace, supporting company policies and procedures.
• Coordinate with team members and other departments to optimize the customer experience.
• Provide feedback on customer needs and potential business opportunities to management.
• Participate in training and development programs to maintain high sales standards.
• Contribute to the visual merchandising of the store, ensuring appealing displays.

Requirements

• High school diploma or equivalent qualification is required for this position.
• Proven experience in a similar sales or customer service role.
• Excellent communication and interpersonal skills are essential for interacting with customers.
• Strong numerical skills for handling cash and processing sales transactions.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficient knowledge of computer systems and sales software tools.
• Availability to work flexible hours, including holidays and weekends, is required.
• Ability to stand for extended periods as required by the job duties.