Contact Centre Agent – German Speakers (225-1016)

Are you a fluent German speaker with exceptional communication skills? We are seeking a dedicated Contact Centre Agent to join our dynamic customer service team. As a Contact Centre Agent, you will serve as the first point of contact for our German-speaking clients, providing them with outstanding service through effective communication and problem-solving skills. Your role will involve handling inquiries, resolving issues, and ensuring a positive customer experience over the phone, via email, or through chat. Working in a fast-paced environment, you will collaborate with other team members to maintain high customer satisfaction scores and contribute to the growth of our service offerings. If you are passionate about delivering quality service and thrive in a customer-focused setting, we would love to hear from you!

Responsibilities

• Handle incoming inquiries from German-speaking customers with professionalism and empathy.
• Resolve customer issues efficiently and effectively, ensuring complete satisfaction.
• Provide accurate information regarding products and services to customers.
• Keep detailed records of customer interactions and transactions in the system.
• Collaborate with team members to improve service processes and customer experiences.
• Follow up on customer issues to ensure timely and effective resolution.
• Meet or exceed call handling and customer satisfaction targets consistently.
• Update and maintain customer databases with accurate information promptly.
• Identify potential opportunities to upsell products and services to customers.
• Assist in training and mentoring new team members as required.
• Stay updated on company products, policies, and procedures to assist customers better.
• Provide feedback to supervisors for continuous improvement of service delivery.

Requirements

• Proficiency in German, both written and spoken, is mandatory.
• Previous experience in customer service or a similar role is preferred.
• Strong communication and interpersonal skills are essential for this role.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• A strong problem-solving aptitude and the ability to think on your feet.
• Comfortable using computers and familiar with customer service software or CRM systems.
• High school diploma or equivalent; additional qualifications in customer service will be advantageous.