Relationship Manager (225-1010)

A Relationship Manager is responsible for creating and maintaining long-term, trusting relationships with customers, clients, or partners. This role requires strategic thinking, excellent interpersonal skills, and the ability to assess and meet the needs of various stakeholders. The Relationship Manager will work closely with internal teams and external partners to ensure mutual benefits and client satisfaction. Through effective communication and proactive problem-solving, the Relationship Manager will help identify client needs, address concerns and improve overall relationships. This position is crucial in promoting customer and client retention and growth by ensuring that services are delivered optimally and expectations are exceeded, positioning the company as a leader in service excellence.

Responsibilities

• Develop and maintain strong relationships with key clients to foster loyalty.
• Understand clients' needs and ensure they are met effectively and efficiently.
• Act as the primary point of contact and voice of the client within the company.
• Collaborate with internal departments to facilitate client needs and requests.
• Prepare regular reports of progress and forecasts to stakeholders using key account metrics.
• Identify new business opportunities with existing clients to drive account growth.
• Provide knowledgeable product and service integration advice to clients.
• Resolve any issues faced by clients promptly and professionally.
• Deliver feedback to the company based on client perceptions and experiences.
• Assist in developing strategic plans to improve client relations and services.
• Participate in planning and executing customer and client engagement activities.
• Monitor industry trends to keep clients informed and the business competitive.

Requirements

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Proven experience in a Relationship Manager role or similar customer-oriented position.
• Excellent verbal and written communication skills for effective client interactions.
• Strong problem-solving abilities and a proactive attitude toward client concerns.
• Ability to manage multiple client accounts while maintaining a high level of service.
• Proficient in using CRM software and other customer relationship management tools.
• Exceptional negotiation skills and the ability to influence others positively.