Customer Experience Crew

Be part of the SM Cinema experience! We are looking for enthusiastic and customer-focused individuals to join our team as Customer Experience Crew. You will play a key role in creating memorable movie moments by providing excellent service and ensuring a smooth cinema experience for our guests.

Primary Responsibilities:

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Qualifications

• High school graduate or equivalent.
• Strong communication and interpersonal skills.
• Customer service experience is an advantage.
• Ability to work flexible shifts, including weekends and holidays.
• Energetic, friendly, and team-oriented.