Customer Service Assistant

The Customer Service Assistant / Receptionist serves as the first point of contact for guests and tenants, ensuring a welcoming and professional experience. This role is responsible for handling inquiries, providing assistance, and maintaining smooth front desk operations while upholding SM’s standards of service, security, and efficiency.

Primary Responsibilities:

• Provide functional and administrative support by processing permits, passes, IDs, and distributing documents to concerned personnel.
• Maintain accurate records of tenant information, contact details, and agency forms for smooth mall operations.
• Deliver quality customer service through prompt handling of calls, inquiries, and coordination of mall activities and events.
• Ensure compliance and organization by following company policies, maintaining cleanliness, and safeguarding confidential information.
• Pursue continuous learning through training, career development initiatives, and participation in talent development programs.

Qualifications:

• Graduate of any 4-year course (preferably in Business, Hospitality, or related fields).
• Excellent communication and interpersonal skills.
• Customer service experience is an advantage.
• Proficient in MS Office applications.
• Ability to work flexible schedules, including weekends and holidays.