Technology Innovation And Data Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.

About The Role

The Technology Innovation & Data Manager plays a strategic leadership role in driving digital transformation, data governance, and technological excellence across the hotel. Reporting to the Hotel Manager / Corporate Technology Leadership, you will oversee the hotel’s technology strategy, ensure the reliability and security of critical systems, and enable data-driven decision making that enhances both operational effectiveness and guest personalization.

You will partner closely with Operations, Finance, Rooms, F&B, Spa, Sales & Marketing, People & Culture, and Corporate IT teams to identify opportunities for innovation, optimize digital workflows, support system integration, and ensure compliance with global Four Seasons technology standards.

This role requires a visionary mindset, strong technical capabilities, and the ability to translate business needs into smart, scalable, and innovative technology solutions.

What You Will Do

• Lead technology innovation initiatives and ensure alignment with Four Seasons digital and operational standards.
• Oversee hotel systems performance (PMS, POS, CRM, Finance, Spa/F&B platforms) and manage upgrades, integrations, and optimization projects.
• Ensure data accuracy, governance, compliance (including GDPR), and support departments with dashboards and analytics.
• Partner with all hotel divisions to translate operational needs into smart, scalable technology solutions.
• Safeguard system security, cybersecurity readiness, network integrity, and business continuity procedures.
• Act as the primary liaison for Corporate IT, vendors, and cross‑functional project teams.
• Provide training, support, and guidance to colleagues on new tools, systems, and digital best practices.
  
  

• Proven experience in digital transformation, technology management, IT operations, or data analytics, ideally within luxury hospitality or high‑end service environments.
• Strong knowledge of hospitality systems: PMS, POS, CRM, ERP, Spa & F&B systems, network architecture, cloud environments, and integrations.
• Advanced analytical skills with the ability to build dashboards, perform data analysis, and produce actionable insights.
• Visionary mindset with passion for innovation and emerging technologies.
• Excellent communication and stakeholder‑management skills.
• Ability to lead cross‑functional initiatives and coordinate multiple projects simultaneously.
• Strong understanding of cybersecurity principles and data protection regulations (GDPR).
• High professionalism, integrity, and problem-solving abilities.
• Fluency in Italian and English; additional languages are an asset.
• Legal authorization to work in Italy.
  
  

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
  
  

• Full-time position based at Hotel Danieli, Venice
• Flexibility to work weekends and holidays as needed.
• You must possess the legal right to work in Italy and have fluency in English and Italian.