Technical Implementation Engineer 7311

Technical Implementation Engineer

Weekly hours: 39.5

Reporting to: Inventory Solutions and Technical Manager

Department: Value Added Solutions

Location: Field Based/Remote

The Role

As the core delivery role within Cromwell Inventory Solutions, you’ll combine hands-on technical support with implementation activity to ensure inventory solutions are installed, maintained, and supported to the highest standards. You’ll deliver expert on-site and remote technical service, while working alongside Design Engineers and Project Managers to drive successful project delivery.

Key Responsibilities

• Support installation, configuration and commissioning and decommissioning of Cromwell VMI hardware, software and networks, ensuring projects meet time, cost and quality targets.
• Assist with site readiness, system testing and go-live activities.
• Provide proactive, reactive and scheduled technical and breakdown support both on-site and remotely, diagnosing and resolving faults across hardware, software and networks.
• Participate in out-of-hours breakdown support and holiday cover for your area.
• Deliver outstanding customer service, communicating clearly with customers and internal teams.
• Support customer training during and after implementation.
• Ensure all work meets health, safety and quality standards.
• Identify and drive improvements in technical support and system performance.
  
  

Essential

Experience and Skills

• Experience in mechanical and electrical installation and maintenance with full health and safety compliance.
• Experience supporting IT hardware, software and peripherals in a customer-facing environment.
• Strong problem-solving and fault-finding skills.
• Excellent customer communication and multitasking ability.
• Detail-oriented, organised, with a flexible and proactive approach.
• Full UK driving licence and willingness to travel nationally with occasional overnight stays.
  
  

Desirable

• Understanding of VMI, inventory or automation technologies, IT networks and SQL databases.
  
  

Key Relationships

• Customers and stakeholders
• Design Engineers
• Inventory Solutions and Technical Manager
• Project and Customer Supply Managers
• Technical Support Administrators/Coordinators
• Internal Operational teams
  
  

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email talentacquisition@cromwell.co.uk

• Apply Now
  
  

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Location

Luton

Unit 13-14, Bilton Court, Luton, Bedfordshire, UK, LU1 1LX

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• Location:
  
  

Luton

• Working Hours per week:
  
  

39.50

• Contract Type:
  
  

Permanent - Full Time

• Apply Now
  
  

Meet the recruiter

Rob Brookes

MyHR@cromwell.co.uk

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Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme

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