Infiniti Brand Ambassador

Infiniti of Charlotte Inc

Matthews, NC

Full Time

or

Brand Ambassador/Experience Guide

About Us

Mills Automotive Group: Committed to Delivering a Tailored & Exceptional Automotive Experience!

At Mills Automotive Group, we’re a family-owned company that takes great pride in our position as one of the leading dealership groups in the United States. With a constantly expanding portfolio of over 35 dealerships and a diverse range of brands under the Mills Auto umbrella, we’re well-equipped to cater to consumer’s automotive needs. What truly distinguishes us is our unwavering commitment to our clientele. Our experienced sales and service team possesses years of industry expertise – all dedicated to satisfying the consumers automotive needs.

Join Our Ever-Expanding Team

As we redefine the car-buying experience, were looking for individuals who share our core values of character, integrity, teamwork, work ethic, and performance. When you join Mills Auto Group, you become part of a passionate and dedicated team working towards a common goal: delivering a tailored, exceptional automotive experience for all our customers.

Whether youre interested in sales, service, or any other role within our organization, your contribution matters. We are committed to hiring the best and brightest people who are enthusiastic, positive, share a growth mindset, and have the desire to create exceptional customer experiences. We value diversity, offer a supportive work environment, and provide opportunities for personal and professional growth. At Mills Auto Group, youre not just an employee; youre a valued member of our family.

So, come be a part of our exciting journey as we speed towards the future. Join Mills Auto Group and help us continue to redefine the car-buying experience for our valued customers. Your dedication to our core values will make all the difference as we achieve new heights together.

About The Role

For the Brand Ambassador/Experience role, we are seeking a confident, passionate, and tech-savvy sales consultant with experience in luxury automotive or related luxury field to join our dynamic team. The ideal candidate will have 2-3 years of experience in luxury automotive sales or a related luxury industry, with a proven ability to engage with clients and deliver distinguished, memorable experiences. You will play a pivotal role in representing the Infiniti brand, ensuring the highest standards of customer service and satisfaction are delivered. Diverse candidates are encouraged to apply!

What You Will Do – Essential Responsibilities

• Engage with clients to understand their needs and preferences, providing personalized and memorable customer experiences.
• Be the vehicle expert. Demonstrate an in-depth knowledge of Infiniti vehicles and non-brand vehicles (pre-owned cars), including features and benefits.
• Conduct test drives and product demonstrations, showcasing Infiniti’s commitment to luxury, innovation, and sustainability.
• Deliver exceptional customer service, responding promptly to client inquiries and providing comprehensive after-sales support.
• Foster long-term relationships with clients, ensuring their continued satisfaction and loyalty to the Infiniti brand.
• Achieve and exceed sales targets through effective client engagement and negotiation skills.
• Provide clients with detailed information on pricing, financing options, and after-sales services.
• Handle negotiations with confidence and professionalism, ensuring client satisfaction and loyalty.
• Work collaboratively with team members to ensure a cohesive and supportive sales environment.
• Participate in team meetings and contribute to the continuous improvement of sales strategies and processes.
  
  

• 2-3 years of professional luxury automotive experience or a related luxury industry
• Proven track record of achieving sales targets and delivering high-quality customer service.
• Strong communication skills, with the ability to engage and build rapport with high-end clientele.
• Confident negotiation skills, with the ability to close deals effectively.
• Tech-savvy, have aptitude for the latest in-car technology and telematics
• Exceptional organizational skills and attention to detail.
• Team player with a positive, collaborative spirit.
• Professional appearance and demeanor, reflecting the prestige of the Infiniti brand.
• Impressive work ethic, with a commitment to excellence and continuous improvement.
• Act with urgency and champion excellence in all company objectives
• Flexible - available to work weekends, evenings, nights, and holidays as needed
• Proficient in business productivity tools and software
• Willingness to travel for training as necessary
• Valid United States-issued driver’s license
• Candidate must be authorized to work in the United States
  
  

• Cigna PPO, Imagine 360 and HSA plans > 2 medical plan options
• Dental and Vision Plans
• 401(K)
• Company Paid Basic Life and Short-term Disability
• Employee Assistance Plan
• Sick and Vacation Time, Paid Holidays
• Voluntary Benefits Include: Critical Illness, Hospital Indemnity and Accident Insurance
• Employee Discounts and Perks Program
• Employee Wellness Subsidy
• Tuition Assistance Program (Selected Dealerships)
  
  

• Up to $100,000 annually (bonus + commission)
• The compensation you will receive can fluctuate based on several personalized factors, such as the jobs geographical location, your expertise, skills, and professional background. Additionally, the comprehensive compensation package associated with this role might encompass additional components, which will be contingent upon the specific job offer extended to you. If you receive a job offer, you will receive detailed information about your eligibility and participation in these benefits plans.
• At Mills Auto Group, we don’t just welcome diversity - we celebrate it! Mills Auto Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.