Job Description
General Administration Philippines Full Time
We are looking for a proactive and customer-oriented
IT Service Desk Engineer
to join our expanding team. This role serves as the primary point of contact for end-users, providing timely and effective technical support. If you enjoy solving technical challenges and performing in a fast-paced setting, this position offers a strong opportunity to advance your IT career.
Key Responsibilities
Deliver first-level technical assistance via phone, email, and remote support tools.
Diagnose and resolve hardware, software, and network-related concerns.
Install, configure, and maintain computer systems, applications, and peripheral devices.
Escalate complex issues to the appropriate teams and monitor progress until completion.
Document support requests, troubleshooting steps, and system configurations.
Support IT asset management, system upgrades, and routine maintenance activities.
Qualifications
Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum of 1–2 years of experience in IT support or helpdesk functions.
Solid understanding of Windows operating systems, Microsoft 365, basic networking, and standard enterprise applications.
Strong communication, problem-solving, and customer service abilities.
Capable of working independently, multitasking, and adapting to a dynamic environment.
Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are an advantage.
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Tarlac City Central Luzon |
| Company Website: | https://www.intelegencia.com/ | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
Other | ||
What We Offer
About the Company
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Job Snapshot
