Workforce Planning Analyst And Short Range Planning

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary. Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance and other stakeholders to review existing and future workforce needs and ensure alignment with business objectives and financial goals. Collects, interprets and evaluates workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning. Delivers value through actionable insight addressing operation workforce risks and opportunities.

Primary Responsibilities

• Scope of Support: Supports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role
• Data Collection: Gather workforce data from various sources
• Data Management: Maintain and update workforce databases
• Reporting: Assist in preparing workforce reports and presentations
• Support: Provide administrative support to the workforce planning team
• Daily and Weekly Staff Planning: Develop and maintain daily and weekly staffing plans and schedules. Analyze workforce data to identify trends and staffing needs. Ensure staffing plans align with operational requirements and business goals
• Collaboration with Scheduling and Real-Time Associates:
• Work closely with scheduling and real-time associates to align staffing strategies. Participate in strategy sessions to optimize workforce allocation. Provide insights and recommendations to improve short-term and mid-term planning
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  

• College Graduate or Undergraduate
• Any course or equivalent experience
• 2+ years of Real Time Analyst & Scheduler experience in a BPO setting
• 1+ years of forecasting experience in a BPO setting
• Experienced in different WFM tools such as: IEX, Genesys, Verint, Avaya CMS etc.
• Building with Operations team