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Workforce Management Leader Business Continuity

Talentmate

Philippines

4th June 2026

2606-2544-1616

Job Description

Take ownership in a new role in the business.
Partner with an established multinational healthcare firm.

Firmenprofil

The client is a globally leading healthcare firm based in the US.

Aufgabengebiet

Lead Workforce Management (WFM) operations, including demand forecasting, capacity planning, scheduling, and real-time staffing adjustments to meet service-level objectives.
Monitor workforce performance metrics such as adherence, shrinkage, and intraday performance, while developing dashboards and reports that provide actionable operational and executive insights.
Oversee Business Continuity Management (BCM) by developing, maintaining, governing, and testing Business Continuity Plans to ensure regulatory compliance and organizational resilience.
Collaborate with Operations, IT, HR, Facilities, Training, and Transition teams to align workforce and continuity strategies, manage risks and issues, and drive remediation efforts to completion.

Anforderungsprofil

A Successful Workforce Management Leader (Business Continuity) Should Have

A strong background in workforce management within an SSC (Captive Environment) is a must
Proficiency in using workforce management tools, including RTA systems. (not limited to RTA)
A proven track record of managing business continuity strategies effectively.
Excellent analytical skills for data-driven decision-making.
WFM platform certification is great to have

Vergütungspaket

Night shift and hybrid work set up based in BGC
Competitive package and benefits
Partner with a fast growing multinational healthcare firm
A permanent role with career growth opportunities

Kontakt:

Referenznummer: JN-062026-7029140

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	Philippines	City:	Taguig
Company Website:	https://redirect.michaelpage.com/mp-home	Job Function:	Operations Management
Company Industry/ Sector:	Staffing and Recruiting

What We Offer

About the Company

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