Swift Operations Officer

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Position Title: Swift Operations Officer

Job Summary:

Supervises the secured and efficient operations of all foreign / local SWIFT and messages authentications facilities of the bank.

Specific Duties & Responsibilities:

• Supervise day‑to‑day SWIFT shift operations to ensure secure and efficient message processing.
• Authenticate incoming and outgoing SWIFT messages requiring manual verification.
• Perform SWIFT transaction screening (OPAC, high‑risk hits) and validate false positives.
• Manage SWIFT applications, including system upgrades, backups, archiving, and log reviews.
• Support business units with SWIFT concerns, format updates, and operational inquiries.
• Assist international branches (e.g., MB Korea, MB Tokyo) in troubleshooting SWIFT system issues.
• Oversee RMA establishment and Telegraphic Test Key arrangements with financial institutions.
• Handle upload and download of MT940/950 statements for internal systems such as FTP‑IM and RFE.
• Monitor SWIFT server room environmental conditions to maintain operational integrity.
• Contribute to Business Continuity Plan development and implementation.
• Extract data from SWIFT systems and generate regular reports for management and business units.
• Support the SWIFT Customer Security Program and perform required KYC self‑attestation activities.

Qualifications:

• Experience in SWIFT operations (preferred) or an IT technical background related to SWIFT systems.
• Degree in BSIT, Computer Science, BSBA, or other IT‑related courses (ideally 60% technical / 40% banking).
• Strong risk awareness and understanding of a zero‑tolerance error environment.
• Mature and adaptable mindset; able to work in a highly critical operations setting.

Other Details:

Unit: ESS / Operations Group / Check Clearing & Settlement Division / Swift Operations Department

Location: Metrobank Center, BGC