Sr Rep Customer Order Management

External Qualifications

• BA/BS degree required
• U.S. customer relationship management experience, preferred
• Intermediate analytical, problem solving, critical thinking and proactive investigative skills
• Strong communication skills (verbal & written)
• Ability to follow SOPs and pays attention to details
• Intermediate Excel and Outlook skills
• Basic SQL knowledge - ability to run and modify queries
• Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)
• Ability to work in a collaborative environment and train and coach others
• Ability to handle a fast-paced transactional environment
• 3+ years experience in related field
  
  

• BA/BS degree preferred
• Achieved a minimum of Meet/ 3.0 on the last performance rating
• No PIPs; No DAs or ongoing prescriptive period
• Basic SQL knowledge - ability to run and modify queries
• Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)
• Ability to work in a collaborative environment and train and coach others
• Ability to handle a fast-paced transactional environment
• 3+ years experience in related field
  
  

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members
  
  

• Follows a decision tree that ranks data elements in order of success rate when determining the owner of a transaction (Billing Group, address, etc)
• Assign a Billing Group, facility, and a package direction to each shipment
• Fixes common problems such as vendors using the wrong account number
• Sends back matched transaction to GMT for auditing
• Research unmatched customer shipment transactions in order to identify appropriate PO# and/or cost center allocation detail, in order for transaction to be invoiced to customer
• Research exception lines - Identify and root cause customer specific behaviors
• Develop solution(s) to fix issue(s)
• Participate in daily/weekly billing team meetings to review metrics, open issues etc.
• Maintain team atmosphere conductive to a productive and positive work environment while achieving job responsibilities and goals
• Demonstrates knowledge of financial processes, systems, controls, and work streams.
• Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
• Possesses understanding of service level goals and objectives when providing customer support.
• Demonstrates ability to respond to non-standard requests from vendors and customers.
• Possesses strong organizational skills and prioritizes getting the right things done.
• This project under OFL will run until April 2027. Upon completion of the project period, there may be an opportunity for redeployment to another segment.