Senior Associate - Cross Product Client Services APAC

About BNP Paribas Group

BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

About BNP Paribas Solutions - Philippines Branch

Established in 2024, BNP Paribas Solutions Philippines Branch is a branch of BNP Paribas Group, a leading bank in Europe with an international reach. We provide support services. back-office operations services related to or which further the accomplishment of the corporation’s investment services, banking transaction processing, and equity investment.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

Job Description

Global Market Operations - Securities & Prime Operations APAC

BNP Paribas Prime Service offers an impressive breadth and depth of services, providing clients a fully integrated front-to-back solution and a global approach for financing & executions. Prime Services combines historical strength in traditional Prime Brokerage services – top rated in Securities Lending, Client Service, Capital Introduction, Cash Prime Brokerage and Swap synthetic offerings. This combination allows the anticipation of client needs and development of solutions client may encountered

The Cross-Product Client Service team is part of Global Market Operations dedicated to provide a premium service level to Prime Service clients and Front Office acting as the single point of contact on post-trade management, daily operational activities across all asset classes listed in below. By leveraging the synergy from client services and trade support functions, the cross product client service is also coordinating production & finding solutions with all internal Operations & Technology departments for a best in class client centric service support model to Business and clients.

Teams based in APAC HK - provides seamless solutions in multiple asset classes, ensuring Prime Service clients benefit from local and global support (thru follow the sun) and expertise as well as proactive management of their issues/queries.

Product Scopes: PB products mainly on listed Products (cash pb, equity swap, derivatives), CBs, OTC products (such as vanilla options, forwards, exotic), CFDs, Dividend Swaps, FX products, Rates Products, P-notes, Commodities, CDS, Fixed Income Products, FX across all APAC markets

Client scopes: Local, Regional, and global Prime Service clients where they trade in APAC markets.

Responsibilities

Single point of contact for a set of assigned clients being the primary coverage to manage client’s post trade queries via email or phone call.

Provide solution to clients or Desk or Relationship Managers.

Escalate Risk and Issue timely.

Covers APAC markets products in the region for client listed in scope above.

Liaise with various Operation and IT stakeholder find solution for your clients provide operational support to business

Primary Role Responsibilities

Work closely with our business partners (Sales, Trading, Business Managers, Relationship Managers) on various client related topics

Act as coordinator internally to ensure we provide a solution to clients with a competitive timeline.

Ensure timely and appropriate level of escalation pertaining to client-impacted issues.

• Handle post trade allocation and trade exceptions for Synthetic Prime Brokerage clients
  
  

Follow SLA turnaround time on client issues, and solutions.

Review CSG and client MI to drive improvement leveraging technology or process enhancement.

Involved in projects/initiatives globally and locally, on continuous improvement, automation / enhancement to clients, achieve efficiency/cost reduction, mitigate operational risk, streamline existing process, conduct UAT testing.

Bring solutions to new business initiatives for development.

Propose process improvements to improve client journey.

Additional contributions

Bring Direct contribution to BNPP operational permanent control framework.

Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls.

Comply with internal and external regulatory and compliance requirements.

Comply with the BNPP standards of Code of Conduct

Comply with the BNPP IT Security policies.

Anti-Money Laundering / Financial Sanctions “AML/FS”) related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.

Core Competencies required for you to succeed?

Ownership, Drive for results – own your client, hold and grab follow thru issues / queries, Delivers high quality work timely.

Risk awareness – Demonstrates a good awareness of operational risk management. Always considers risk in his/her daily activities and abides by the operational responsibilities, where relevant.

Corporate role model, integrity & ethics – Acts with discipline and high ethical standards.

Team player & cross-cultural awareness – Works effectively in a team. Collaborates and shares information and solutions with colleagues, with other teams and stakeholders.

Client focus – Sees stakeholders as well as external clients as customers.

Challenge status quo - raise question on processes and current system flows.

Essential Personal Skills

Diligence - Displays dedication and prioritizes problems by considering the impact on the business; identifies quick-wins.

Resilience - Stays calm and positive, controls his/her emotions in conflict or any situation of intense stress (due to market, time or pressure).

Communication (Active listener and clear communicator) - Communicates clearly. Communicates pro-actively with management, escalating issues as necessary. Ability to deal confidently with a range of personnel including management.

Innovation - Thinks laterally to identify other sources of useful information and sees ways around obstacles and barriers.

Proactivity - Self-starter with ability to work effectively with minimum supervision and detail oriented to ensure a quality service is provided.

Structured / Multi-tasked – Ability to undertake structured analysis of a problem, identify key pain points and propose / implement pragmatic solutions rapidly.

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