Senior Analyst - Administrative Assistance Team Lead

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description

Roles And Responsibilities

• Provide top-level administrative support to executives, managing complex calendars, scheduling meetings, and coordinating travel arrangements.
• Prepare, edit, and ensure the accuracy and professionalism of documents, presentations, and reports (updating of organization charts, publications, newsletters)
• Serve as the main point of contact for internal and external stakeholders, handling inquiries and representing the executive team with professionalism.
• Manage confidential information, maintaining its integrity and accessibility while upholding the highest level of confidentiality.
• Proactively prepare and distribute materials for executive-level meetings.
• Conduct research, gather data, and provide valuable insights to support decision-making.
• Coordinate and oversee special projects, collaborating with cross-functional teams and external partners.
• Manage incoming communications, responding promptly and effectively.
• Assist in budget management and expense tracking, ensuring compliance and providing detailed reports.
• Identify opportunities for process improvement and implement solutions to streamline workflows.
• Foster positive working relationships, acting as a liaison between executives and staff members to promote effective communication and collaboration.
  
  

• Distribution List Maintenance
• Ensure adherence to compliance requirements (e.g. training credits)
• Maintenance of intranet pages
• License monitoring
  
  

• Bachelors degree in a relevant field or equivalent work experience.
• At least 7 years relevant experience in administrative support roles preferred.
• At least 3 years relevant experience in executive administrative support roles preferred.
• Proficient computer skills, including MS Office (Word, Excel, PowerPoint).
• Able to work in a hybrid scenario (onsite and work from home), and work with others in a hybrid scenario
• Can work in different shifts (APAC, EMEA, North America) and can work with others in different shifts
• Proven experience in high-level administrative roles, supporting senior executives or leadership-level personnel.
• Exceptional organizational and time management skills in fast-paced environments.
• Excellent written and verbal communication skills, with keen attention to detail and polished document production.
• Advanced proficiency in Microsoft Office suite and collaboration platforms.
• Discreet handling of highly confidential information with unwavering professionalism.
• Strong problem-solving and proactive decision-making abilities.
• Outstanding interpersonal skills for confident interaction with stakeholders at all levels.
• Flexibility to adapt and work independently with minimal supervision.
• Demonstrated professionalism, integrity, and confidentiality