NOC Analyst I Server

To be responsible for the operation and support of the Firms IT Infrastructure during the shift through continuous monitoring and handling of system-related incidents, and performing ad-hoc and routine tasks. This position operates in a shift pattern mode as the NOC Team is onsite in Global Services Manila (GSM) 24 hours x 365 days a year. Aside from this, the role holder is expected to be on-call in case of IT infrastructure critical incidents and emergencies requiring their services.

Main responsibilities:

• Continuously monitor, maintain and support enterprise IT infrastructure (servers, network, database, messaging, backup, VoIP) using tools like SCOM and SolarWinds.
• Identify, triage, and respond to alerts based on impact and severity within SLA targets.
• Perform initial diagnostics using logs, dashboards, and monitoring tools
• Perform first- and second-level troubleshooting for system, server, and infrastructure incidents, ensuring timely resolution and adherence to SLAs.
• Handle incidents raised via ServiceNow from Help Desk, system owners, and other technical teams following established procedures
• Ensure timely escalation to resolving teams based on defined escalation matrix and decision criteria.
• Execute routine infrastructure tasks within defined instructions and/or existing procedures such as Server OS Upgrades, Server Resource Expansion, Server Build, Server Decommission, Scheduled Shutdown/Power Up, Server Reboots and Migrations, Patch Remediation, etc
• Consult, escalate, and/or receives instruction, guidance, and direction from more senior-level roles.
• Perform day-to-day tasks and assignments per operational processes in compliance with required targets and metrics.
• Comply and adhere to operational processes and security policies.
• Develops and applies foundational technical skills while progressively building expertise technologies, tools and processes through structured and self-directed learning initiatives.

Skills and experience:

• Bachelor’s degree in information technology or computer science
• Experience in a NOC or IT operations environment
• Practical experience in server administration and infrastructure support
• Experience in monitoring, incident handling, and maintaining SLAs by following established procedures and processes
• Working knowledge of Windows Server environments, including basic administration, service validation, and log analysis
• Familiarity with Windows Server versions (/2016/2019/2022/2025) and basic system configuration
• Hands-on exposure to server operations such as OS upgrades, server builds/provisioning, resource expansion, and routine maintenance tasks
• Working knowledge in ticketing systems such as ServiceNow
• Working experience with systems monitoring/alerting software such as System Center Operations Manager (SCOM) and SolarWinds
• Exposure or awareness of enterprise tools such as SCCM, VMM, and Hyper-V is an advantage
• Understanding of server clustering concepts is preferred
• Ability to perform runbook-driven troubleshooting and escalate issues based on impact and severity
• Working experience in one or more of the following areas: Windows Servers, Databases, Backup, and Networking
• Good analytical skills in identifying and resolving problems, assessing risks, and evaluating technical solution alternatives
• Good decision-making skills in making a logical and proper judgment as to when to escalate the incident to 3rd-level support
• Discipline and sense of urgency, responsibility, and accountability
• Good presentation and communication skills
• Ability to work well with a team in a fast-paced, constantly changing environment and follow instructions from management and senior colleagues.
• Willingness to work rotating shifts (day, afternoon, and night)

About us

At Baker McKenzie we are different in the way we think, work and behave. With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm paired with a passionately global and genuinely collaborative working environment.

Additional Information

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.