Microsoft 365 And Copilot Studio Technical Specialist

KEY ATTRIBUTES

• This role is responsible for owning and continuously improving Splendid Group’s Microsoft 365 and Copilot Studio environment.
• You will bring hands‑on experience designing, building and managing Copilot Studio agents, and apply that capability within a secure, well‑governed Microsoft 365 environment.
• You will act as a technical specialist and trusted internal advisor, ensuring our systems are:
• Secure by design
• Well‑structured and scalable
• Practical for a fast‑moving agency environment
• This is a hands‑on specialist role for someone who enjoys building, configuring, improving and taking responsibility for how things work in practice.
• We’re looking for someone who is:
• Comfortable working autonomously with clear accountability
• Confident operating in enterprise‑grade environments
• Pragmatic, curious and improvement‑focused
  
  

• Design, develop and maintain Copilot Studio agents to support internal operations and client‑related workflows
• Configure Microsoft Copilot and Microsoft 365 to ensure appropriate, role‑based access to information
• Establish clear guardrails for how Copilot and AI tools are used across the agency, balancing capability with responsible use
• Act as a subject‑matter expert on Copilot capabilities, limitations and best‑practice usage
  
  

• Own the structure, permissions and governance of SharePoint and OneDrive environments
• Design and maintain logical, scalable information architecture aligned to how teams actually work
• Ensure client data is appropriately segmented and protected through clear access controls
• Maintain consistency and standards across sites, libraries and workspaces
  
  

• Implement and maintain baseline Microsoft 365 security and governance controls aligned to enterprise expectations
• Apply practical approaches to PII, GDPR and client confidentiality requirements
• Support identity and access management, including user roles and permissions
• Proactively identify risks or improvement opportunities and recommend mitigation strategies
  
  

• Define and document technical standards, conventions and governance principles in plain English
• Maintain clear documentation for systems, configurations and decision‑making
• Drive continuous improvement through regular review of tools, configurations and usage patterns
• Provide guidance and support to internal stakeholders, acting as a calm and credible technical point of reference
  
  

• Strong hands‑on experience with Microsoft 365 administration, including SharePoint, OneDrive, Teams and Entra ID (Azure AD)
• Demonstrated, hands‑on experience with Copilot Studio, including designing, configuring and deploying agents in a production or business environment
• Solid understanding of information security, access control and data governance principles
• Working knowledge of PII and GDPR considerations in business environments
• Ability to design solutions that balance security, usability and scalability
  
  

• Self‑starter mindset with a strong sense of ownership and accountability
• Ability to operate as a trusted advisor to non‑technical stakeholders
• Clear, confident communication and documentation skills
• Structured, methodical approach to problem‑solving
• Comfortable working in a remote, collaborative environment
  
  

• 3–6+ years’ experience in a technical, systems, IT or Microsoft 365‑focused role
• Experience operating in enterprise or compliance‑aware environments
• Demonstrated experience designing, configuring or maintaining secure Microsoft 365 environments
• Proven experience building and operating Copilot Studio agents