Knowledge Management Analyst

Kenvue Is Currently Recruiting For a

Knowledge Management Analyst

What We Do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role Reports To

Senior Manager, Knowledge Management

Location:

Asia Pacific, Philippines, Metro Manila, Taguig

Work Location:

Hybrid

What You Will Do

The Knowledge Management Analyst plays a critical role in delivering a great user experience in our Employee Experience portal. They partner with functional groups and experience teams to optimize the capabilities of our AI driven Solutions Hub portal.

Key Responsibilities

• Create, maintain, validate and retire content on the Experience Center portal and other repositories, using AI driven resources and our governance framework
• Work with the content owners/SME’s to ensure that knowledge on our platforms are up-to-date and facilitate trainings on platform enhancements.
• Partner with KM Execution senior analysts in analyzing content performance and determine its effectiveness and gaps.
• Work with the People Support and KM Governance teams in delivering and prioritizing content that should be accessible via chatbot and AI search
• Provide correct and clear reporting to the KM teams and the functions to do root cause analysis and facilitate data-driven decisions
• Identify and execute content improvements, address search gaps on the portal
• Proactive and reactive review of the knowledge base to ensure their adherence to our content governance and standards, relevance and accuracy.
• Support platform testing activities
• Participate in trainings, peer reviews and team meetings.
  
  

Required Qualifications

What We Are Looking For

• Bachelors degree in Human-Computer Interaction (HCI), Linguistics, or a related field, or equivalent practical experience.
• 2-3 years progressive knowledge management and document management
• Experienced with Microsoft Office Suite including Word, PowerPoint, Excel and Outlook
• Experienced with Servicenow platform
• Must have strong communication, customer service, and the ability to complete assigned work with minimal instruction and supervision
• Ability to work effectively and problem solve in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities.
• Ability to maintain and improve consistent and sound business processes in a dynamic, cross-cultural environment
  
  

Currently, this role is only posted on Careerhub, as its open for internal applications only.

Desired Qualifications

• Familiarity of using AI tools
• Understanding of shared service and contact center operations
• Experience with service center technologies and processes
• Design Thinking experience
  
  

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.

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