Customer Service Associate - Sales

Duties And Responsibilities

• Supervises sales coordinators in preparing order confirmations, sales order forms, and other documents needed to process customer requests accurately and efficiently.
• Monitors accounts receivable to help improve cash flow and reduce bad debts.
• Follows up with customers regarding invoices and payment status.
• Coordinates with other departments on sales-related transactions and processes.
• Prepares sales reports, graphs, meeting agendas, and meeting minutes.
• Updates customer mailing lists for marketing and advertising purposes.
• Acts as Customer Service Supervisor when the supervisor is absent.
• Performs other administrative tasks assigned by the immediate superior.
  
  

• Bachelors Degree in Marketing, Management, Communications, or other related courses
• With at least 1 year of experience in sales coordination or other administrative roles
• Knowledgeable in customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Working knowledge in Microsoft Office, SAP, and QuickBooks
• Experience in administrative and clerical procedures and systems