Client Success Team Leader

Discover your 100% YOU with MicroSourcing!

Position: Client Success Team Leader

Location: BGC, Taguig

Work setup & shift: Onsite | Dayshift

Be a part of something big at Microsourcing!

Were building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company thats at the forefront of the telecommunications industry!

Your Role

As a Client Success Team Leader, you will:

• Lead and mentor a local team of Client Success professionals to ensure high performance and career growth.
• Drive operational excellence by overseeing service delivery and ensuring client satisfaction targets are met.
• Manage a portfolio of key accounts directly, acting as a senior point of contact for escalations.
• Monitor team KPIs and workload distribution to maintain service quality and efficiency.
• Facilitate regular team huddles and coaching sessions to align with client goals and company values.
  
  

What You Need

Non-negotiables

• Proven experience in a leadership or supervisory role within Client Success or Account Management.
• Strong background in hands-on client management and service delivery.
• Demonstrated ability to coach, mentor, and develop high-performing teams.
• Excellent communication and presentation skills, suitable for senior-level interactions.
• Strong problem-solving skills with a focus on client retention and satisfaction.
• Experience working with Australian or international corporate clients.
• Ability to work onsite in BGC on an Australian day shift schedule.
  
  

Preferred Skills/expertise

• Experience in the Telecommunications or ICT sector.
• Familiarity with CRM tools (Salesforce, HubSpot, etc.).
• Change management or leadership certifications.
• Strategic planning and account growth experience.
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing?

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - its our commitment. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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