Client Care Representative I

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Description

• To support new business from Full Scope RMS.
  
  

• Fluency in English speaking and writing
• Ability to handle 3 concurrent chats with customers
• Very good written communication skills
• Writing speed of 25 words per minute with an accuracy of 95%
  
  

• Completed at least 2 years in college
• Maximum overall experience is 5-6 years
• Minimum call center experience is of 1 year (inbound)
• Maximum call center experience of 4 years
  
  

• Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up.
• Effectively listen to members and determine the best course of action.
• Empathetically assist the member through the claims process.
• Achieve productivity, scheduled adherence and quality assurance expectations
• Commit to a scheduled environment
• Must be available to work overtime during the peak periods
• Must be able to work during standard hours of operation…. working night shifts
• Will contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs