Business Process Analyst Hybrid AU Healthcare

🚀 Help drive operational clarity, policy adoption, and business process improvement in a fast-growing healthcare environment.
 

The Opportunity at a Glance

We’re looking for a Business Process Analyst to join a growing organisation in the healthcare and disability services sector, supporting operational excellence through strong documentation, business process analysis, reporting, and stakeholder collaboration.

This role is less about traditional policy writing and more focused on business process understanding, operational documentation, change impact analysis, and adoption reporting. You’ll work closely with leaders across multiple departments to ensure operational changes are properly documented, communicated, understood, and adopted across the business.

You’ll also support reporting and analytics initiatives related to operational change, compliance, governance, and business improvement. Based on the recalibration discussion, the ideal candidate is someone with strong stakeholder management, process analysis, and documentation capability—not someone heavily specialised in HR or insurance policy frameworks.

This is ideal for someone who is analytical, structured, proactive, and comfortable working across evolving business operations and multiple stakeholders.

• Support documentation and process updates across operational and clinical business changes


• Analyse the downstream impact of business changes across departments and workflows


• Work closely with policy owners and stakeholders to ensure operational documentation stays accurate and current


• Assist with documenting:
  
  
  
  • Business processes
  
  
  • Operational workflows
  
  
  • Process improvements
  
  
  • Change impacts
  
  
  
  


• Monitor and analyse:
  
  
  
  • Policy usage
  
  
  • Adoption rates
  
  
  • Change effectiveness metrics
  
  
  
  


• Create basic dashboards and reporting for leadership and operational teams


• Support operational reporting across:
  
  
  
  • Compliance
  
  
  • Governance
  
  
  • Risk and process adoption
  
  
  
  


• Assist with business data analysis to identify process gaps and improvement opportunities


• Support internal communication initiatives through reporting and operational coordination


• Collaborate with multiple business units and department heads across the organisation


• Support continuous improvement initiatives across systems and operational workflows

• Are based in the Philippines


• Must at least have 3-4+ years of relevant experience in Business Analysis, Operations Analysis, Process Improvement, Governance or documentation-focused roles


• Have strong experience with: Business process documentation, Operational workflows, Stakeholder coordination


• Have excellent communication and stakeholder management skills


• Have strong analytical and problem-solving capability


• Are highly detail-oriented and process-driven


• Can work comfortably with evolving requirements and ambiguity


• Have experience supporting reporting, dashboards, or operational analysis


• Can translate operational issues into actionable process improvements


• Are confident collaborating across multiple departments and priorities

• Exposure to:
  
  
  
  • Exposure to the healthcare industry
  
  
  • ISO and broader compliance exposure
  
  
  • Experience with data visualisation and dashboard tools
  
  
  
  


• Experience with SharePoint, Salesforce reporting, Power BI, ClickUp or project management platforms


• Experience supporting change management, process improvement projects, operational reporting initiatives


• Experience with knowledge bases or chatbot support tools


• Australian business or stakeholder exposure

• Full-Time | Monday to Friday | 6:00 AM - 3:00 PM PHT


• Hybrid work setup


• Must be willing to report onsite in BGC, Taguig once per month


• Open to PH-based applicants only

• HMO with 1 free dependent


• Annual Merit Increase (based on performance)


• Paid Leave Credits


• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)


• Work-from-home equipment provided


• Professional Development Course


• Life Insurance

All employment is fully compliant with Philippine taxes and government contributions.