Benefits Systems Administrator - ANC Verification Services

Description

The Role

The Benefits Systems Administrator supports delivering superior benefits administration services to Willis Towers Watson clients, including Health and Welfare and Pension plan administration. The full-time position requires an individual who is comfortable with benefits administration systems, client contact, and working as part of a global team with counterparts in North America. The position will be located in Manila, Philippines.

Performance Objectives

Clients

• Administer ongoing benefit system activities.
• Receive and process import data files containing indicative data, election data, dependent and beneficiary data
• Generate payroll/vendor feeds, as well as ad-hoc management reports
• Process and fulfill, confirmation statements and other benefit-related materials
• Assist with system testing; Web, interfaces and system-generated reports for new and ongoing systems
• Utilizing case management tools as needed
• Exercise discretion and independent judgment in responding to and resolving client issues
• Develop and maintain system processing documentation and processing calendar
• Provide backup for other team members as needed
• Attend ongoing client status meetings as needed to establish client relationship
• Attend internal project meetings to ensure project continuity in the ongoing
  
  

• Meet service-level agreements across all clients
• Meet billable hour goals as defined by your manager
• Work within the prescribed budget for each project
• Identify potential out-of-scope work and new opportunities for client teams
  
  

• Take initiative to share knowledge and/or experience with team members proactively
• Develop strong partnerships with team members
• Work collaboratively with other members of the team to meet internal and client objectives
• Solicit feedback and development opportunities for career growth
  
  

• Assist project team with client assignments to deliver timely, within-budget and high-quality work
• 100% compliance with SOC1 and Professional Excellence criteria
• Help develop and maintain system processing documentation
• Analyze process workflow and recommend improvements to increase efficiency and effectiveness
• Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers
  
  

• Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans
• Ability to complete Willis Towers Watson Benefits Systems Administrator training program
• Strong analytical and problem-solving skills
• Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
• Professional and responsible approach to work, clients and colleagues
• Willing to work on a mid-shift schedule
• Ability to manage time and work a flexible schedule
• Ability to organize and prioritize with strong attention to details
• Excellent oral and written communication skills
• Ability to work independently and in a team environment with minimal supervision
• Ability to complete multiple projects within established deadlines
• Work experience with US and/or UK counterparts and projects preferred, but not required
• College degree preferred