Analyst IT Service Center

What IT Service Center Contributes To Cardinal Health

IT Service Center is responsible for resolving customer/client technical issues and responding to inquiries in accordance with service level objectives, processes, and procedures. Serves as liaison between customer/client and IT to resolve business issues related to technologies.

• Provides a positive technical support experience through handling concerns in a highly professional manner.
• Answers questions regarding system procedures, online transactions, systems status, and downtime procedures.
• Partners with end users to correlate business requirements to technology solutions.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
• Confers with end users and technology teams to resolve incidents. Ability to work independently or via a team collaboration process.
• Has working knowledge and understanding of Microsoft Technology (O365, MS Teams, OneDrive), User Account Management (password resets/unlock), Virtual Machines, Security Rights, Shared Folder, and Internal Business Applications.
  
  

• Bachelor’s Degree in related field or equivalent work experience
• Minimum of 2 years in a Global IT Service Desk or End-User support role
• Strong English communication, problem solving and analytical skills
• Experience with remote control technologies and ITSM Tool (ServiceNow, BCM Remedy, etc.) in a multi-vendor environment preferred.
• Applicable technical certifications preferred
• Candidate must be amenable to flexible scheduling.
• Work from Home Ready (with minimum 45mbps internet connection)
  
  

• Analyze issues by probing, triage and documenting all findings to gauge and facilitate the most appropriate response.
• Handles call professionally during all interactions and provide prompt and efficient support.
• Applies standard concepts, principles, and technical capabilities to perform routine tasks.
• Achieve or exceed the targets set based on the standard outlined KPI.
• Works on projects of various scope and complexity.
• Be Flexible for schedule changes due to coverage needs.