Accounts And Customer Service Assistant Remote AU Healthcare And Finance Support Xero AR Focus

Keep financials clean. Own the details. Support clients with clarity and professionalism.
 

The Opportunity at a Glance

Join a growing organization in the healthcare and clinical equipment industry, supporting hospitals, aged care providers, and healthcare professionals across Australia. This role sits within the accounts and operations team, focusing on day-to-day finance support and customer communication—ensuring financial records are accurate, payments are tracked, and clients are supported professionally.

You’ll play a key role in maintaining data accuracy, managing accounts receivable, and handling customer queries, contributing directly to the efficiency of financial operations. This is ideal for someone who is detail-oriented, process-driven, and confident handling both financial tasks and client communication.

• Process and manage accounts payable transactions, including:
  
  
  
  • Logging purchase orders
  
  
  • Matching invoices to purchase orders
  
  
  
  


• Perform daily bank reconciliations, matching payments to sales orders


• Identify and resolve discrepancies across accounts


• Manage accounts receivable and debt collection, including:
  
  
  
  • Following up overdue payments from NDIS and B2B clients
  
  
  • Maintaining professional communication during collections
  
  
  
  


• Maintain accurate and up-to-date financial records


• Manage customer service inboxes and respond to queries


• Support internal teams with administrative and finance-related tasks


• Liaise with stakeholders to resolve account or payment issues


• Ensure all data entry is accurate, timely, and compliant

(Non-negotiable requirements)

• Are based in the Philippines


• Have a background in:
  
  
  
  • Accounting, bookkeeping, or finance-related roles (MANDATORY)
  
  
  
  


• Have a strong understanding of:
  
  
  
  • Australian accounting practices, including GST (MANDATORY)
  
  
  
  


• Are proficient in:
  
  
  
  • Xero (MANDATORY)
  
  
  
  


• Have strong attention to detail and high accuracy in data entry


• Are confident handling accounts receivable and debt collection communication


• Have strong written communication skills for client-facing interactions


• Can work independently in a remote setup

• Experience with HubSpot or Cin7


• Experience handling NDIS-related billing or clients


• Experience working with Australian businesses or finance teams


• Strong organisational skills and ability to manage multiple systems


• Experience in healthcare or service-based industries

• Full-Time | Monday to Friday | 6:00 AM - 3:00 PM PHT


• Remote work setup


• Open to PH-based applicants only


• Philippine-based employment only

What’s Included:

• HMO with 1 free dependent


• Life Insurance


• Paid Leave Credits


• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)


• Work-from-home equipment provided

All employment is fully compliant with Philippine taxes and government contributions.

To apply, please submit:

• Updated CV


• Short video recording explaining:
  
  
  
  • Your experience with Xero and Australian accounting
  
  
  • Your experience handling accounts receivable or debt collection