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Workforce Planning Manager

Talentmate

Philippines

10th February 2026

2602-2544-917

Job Description

To work in an established multinational SSC.
Ownership in a new role and handle its end-to-end workforce capacity strategy.

About Our Client

This role is with an established multinational shared services center.

Job Description

Strategic workforce & capacity planning: Builds capacity models, translates demand into FTE needs, plans for peak periods, manages utilization, and mitigates capacity risks.
Data-led demand forecasting & analytics: Analyzes historical volumes and seasonality; models impacts from new entities, system changes, automation, and scope expansion.
Productivity, performance & cost optimization: Sets productivity benchmarks, monitors SLAs and backlogs, improves cost-per-transaction, and quantifies automation and process redesign benefits.
Governance, reporting & decision support: Owns dashboards, performance reporting, and monthly capacity reviews; supports budgeting, headcount planning, and leadership decision-making.
Financial alignment & stakeholder management: Aligns headcount with OPEX, supports hiring/outsourcing/automation business cases, and partners with HR, Tower Leads, and senior leadership.

The Successful Applicant

A Successful Workforce Planning Manager Should Have

Bachelors degree in Finance, Business, Engineering, Analytics or any related field
6-10 years experience in workfroce planning or Finance Shared Services
Strong financial modeling capability and excel
Experience with ERP (Oracle, Dynamics 365 or SAP) is preferred
Power BI or dashboarding experience
Understanding of SLA-driven operations

Whats On Offer

Work with a fast growing established multinational SSC firm in BGC
Great working culture and career progression opportunities
Ownership in a new role

Contact: Lance Jao

Quote job ref: JN-022026-6941499

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	https://redirect.michaelpage.com/mp-home	Job Function:	Finance
Company Industry/ Sector:	Leasing Non-residential Real Estate Facilities Services And Real Estate

What We Offer

About the Company

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