Workflow Management Senior Manager - LCS Implementation - MCM Reserve

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

The Auction and Reserve teams manage the set up and implementation of high visibility, complex advertising campaigns for Platinum, Titanium and Gold customers. As the Senior Manager for this team, you will be responsible for managing a team of digital marketing experts focused on delivering a comprehensive suite of advertising solutions across YouTube, Google.com and other platforms.

Position Responsibilities

• Lead a global team of digital marketing associates, team lead and managers delivering campaign implementation related services
• Provide leadership at a site and program level, represent the workflow in various forums and demonstrate strong thought leadership
• Develop strong relationships with key client stakeholders, support them through various strategic initiatives and provide trusted, actionable insights
• Provide regular coaching and mentoring to managers and team leaders, hold frequent skip sessions with teams to guide and motivate them to elevate their performance
• Ideate and lead cross-functional and cross-site projects that positively impact productivity, quality, CX and other parameters, Identify and drive common scalable efficiencies across programs
• Handle multiple complex responsibilities in a fast-paced environment with excellent communication and leadership skills
• Deep dive, create RCA’s and develop remediation strategies for DSAT’s, escalations and/or makegoods, act as POC during exigencies
• Manage great customer experience throughout the customer journey and continue to look for opportunities and build capabilities to better serve our customers
• Ensure seamless assimilation for any new product / processes changes and ensure proactive SLA management
• Maintain rigorous performance standards while espousing GOC values and policies
  
  

Minimum Qualifications

• Excellent understanding of Google Ads ecosystem including campaign trafficking, optimization or troubleshooting of Search, Display and Video campaigns
• Deep knowledge of various online advertising campaigns and pricing models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition)
• Minimum 12-15 years of IT/BPO/ITES and >7 years of digital advertising industry experience
• Supervisory experience of managing large teams is mandatory, exposure as manager of managers is preferred
• Strong experience in client relationship and team management
• Excellent proficiency in English communication - both written and oral and exceptional interpersonal skills
• Ability to quickly identify and provide recommendations on issues
• Ability to develop and maintain relationships with key partners
• Excellent organizational and time management skills
• Proven ability to manage multiple projects and tasks simultaneously
  
  

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
  
  

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you dont hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.

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