VTH Talent Operations Project Manager US - Supervising Associate

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EY Job Description

Job Title: US Project Manager – Supervising Associate

Function: GDS-CBS Skill Level: Experienced Rank: Supervising Associate (64)

Sub Function: Talent Shared Services - VTH

Reports to: Talent Operations VTH Leader (Assistant Director)

Job Summary:

Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TSS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.

Virtual Talent Hub (VTH) for the respective function is an integral part of TS service offerings where the extended delivery model is used along with high-quality skills and competencies delivered virtually. This is across service lines and regions – delivering non-repetitive project-based work through skilled, agile teams. The team in the virtual hub is an extension of the regional talent teams and will cover operational/non-transnational scope.

Talent Operations VTH supports specific Regions and acts as part of the extended Region Talent team.

VTH works in a fully integrated way with onshore colleagues participating in meetings, projects and planning activities as part of one team. The Team supports the Region in performing operational and administrative tasks to allow the onshore team to focus on consultative and strategic activities based on the priorities of the Region.

The US project manager role supports the US Talent Operations team. The resource assists in compliance activities, driving and tracking shared projects with vendor and EY, and manages high-volume work instruction amendments.

This role manages processes, reviews complex transactions, evaluates and improves processes, and contributes to projects as needed. The work requires extensive knowledge of project management principles. This role requires effective communication using proper terminology, professionalism, and ability to work with vendors and stakeholders, and hold them accountable.

Applications Used: Excel, Visio

Shift: Aligned to the shift timings/schedule of the Region

Essential Functions of the Job:

Responsibilities:

• Perform quarterly audits in accordance with specific work instructions
• Execute improvements in RAID tracker
• Ensure all Vendor/EY shared projects are tracked, progressing and all requirements are met and documented before closure
• Assist with requirements gathering and project management of work instruction changes, gaining approval from proper stakeholders, communicating to affected parties and maintaining correct documentation, following internal team protocols
• Assist with other projects (i.e. new state forms), as required
• Manage tasks and activities in a timely manner and accountable for desired outcomes with limited supervision
• Prepare and/or generate status reports using Project Management tools and other firm standard software
• Develop and manage client relationships and expectations
• Perform specialized and complex tasks and contribute to projects
• Manage escalations in a timely manner. Identify potential risks, analyze them, and take preventative steps to reduce or mitigate the impact of these risks on the project.
• Identify and share process improvement ideas with leadership and implement approved process improvements
• Proactively communicate questions and concerns with leadership
• Updates to Operations Project Tracker and to Operations Team Huddle OneNote
  
  

Analytical/Decision Making Responsibilities:

• Demonstrate analytical skills, effective problem solving, and decision making in daily operations
• Use analytical discoveries to improve the stakeholder experience
• Follow through on commitments and accept ownership of results
  
  

Knowledge and Skills Requirements:

• Understand the expectations of clients and deliver exceptional client service
• Excellent interpersonal, communication (verbal and written) and collaboration skills
• Demonstrate advanced proficiency with Firm standard technology including Microsoft Excel, Word, PowerPoint, Outlook, Success Factors, and other related applications
• Ability to prioritize workload, complete multiple tasks simultaneously, meet deadlines, and function independently while exercising sound judgment
• Interact effectively and maintain a positive demeanor in a fast-paced environment while demonstrating tact and diplomacy
• Highly skilled attention to detail and self-assurance of quality of work performed and/or reviewed
• Demonstrate strong teaming, relationship building, and organizational skills
• Take initiative on new opportunities and follow through on current commitments
• The ability to negotiate with stakeholders, suppliers, and team members to achieve the best outcomes for the project.
• Strong leadership skills to motivate, inspire, and guide team members. This includes the ability to resolve conflicts, make decisions, and foster a positive team environment.
  
  

Other requirements:

• Working hours, flexible work arrangements, and time off may be limited during specific times due to business demands
• Overtime must be approved in advance
• Flexible work arrangements and time-off may be limited due to business demands.
  
  

Job Requirements:

Education:

• Bachelor’s degree / Post Grad in business or HR related discipline preferred
• Preference will be given for those with HR Specialisation
• Project Management Certification (PMP or equivalent) preferred
  
  

Experience:

• Minimum 8 years of HR experience, including Talent project management
• Previous experience of working with or in a Talent Shared Services model
• Prior experience of working within an onshore/offshore model
• Demonstrable experience in conducting internal and external analysis to understand trends, develop and share insights and best practices
• Demonstrable experience of working in fast-paced, ambiguous, stressful environments to deliver required results
• Demonstrable experience in closely related Talent management, consulting, or operations role
• Demonstrable experience of collaborating with Talent colleagues and businesses to understand needs and shape solutions
• Comfort and/or experience working in globally dispersed teams to deliver services, processes, and standards
• Experience in delivering/facilitating internal operations processes to drive intended outcomes
  
  

Note:

This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.

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