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Verint Application Sr Analyst

Talentmate

Philippines

25th March 2026

2603-2544-1149

Job Description

Work with a Global Fortune 500 Healthcare Services Company
Competitive Compensation Package

About Our Client

Global Fortune 500 Company that focuses on healthcare services and products provider that supports pharmacies, hospitals, and healthcare systems. It specializes in the distribution of pharmaceuticals and medical products, while also offering services that improve supply chain efficiency, clinical operations, and patient care. With a strong presence across the healthcare continuum, the company plays a critical role in ensuring the safe and efficient delivery of medical supplies and medication. It also invests in healthcare technology, data-driven solutions, and consulting services to help providers enhance outcomes and reduce costs.

Job Description

Serve as the Tier 2/3 technical expert for Verint-related issues, coordinating with vendor support when required and overseeing the full resolution lifecycle.
Specializing in contact center operations, configure and maintain WFM modules, including forecasting, scheduling, real‑time adherence, and intraday management-while ensuring seamless integration with ACD or omnichannel systems.
Identify and resolve data inconsistencies, system malfunctions, and performance problems tied to timekeeping, scheduling, and reporting.
Oversee, validate, and implement system patches, upgrades, and version updates with minimal impact to 24/7 contact center and back‑office activities.
Develop, implement, and maintain essential integrations between Verint and external platforms such as Genesys and SAP.

The Successful Applicant

At least two years of experience providing support for the Verint application.
Preferably knowledgeable in basic networking principles and troubleshooting.
Background working with Genesys telephony systems and WFM integrations is a plus.
Foundational understanding of server maintenance and system accessibility.
Hands-on experience with SQL and familiarity with database structures.
Understanding of contact center or operational performance metrics such as Service Level, AHT, Occupancy, and Shrinkage.
Strong English communication abilities along with solid analytical and problem‑solving skills.
Experience diagnosing issues within Verint and other integrated platforms, including the Genesys contact center environment.

Whats on Offer

Work with a Global Fortune 500 Company
Competitive Compensation and Benefits Package
Flexible Work Setup - Once a week in the office
HMO with free dependents

Contact: Matt Mercado

Quote job ref: JN-032026-6978798

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	https://redirect.michaelpage.com/mp-home	Job Function:	Engineering
Company Industry/ Sector:	Medical Equipment Manufacturing Hospitals And Health Care And Pharmaceutical Manufacturing

What We Offer

About the Company

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