Verification Specialist

Description

The Verification Specialist ensures employment outcomes from platform introductions are accurately tracked, verified, and documented to support revenue recognition and prevent missed placements.

Responsibilities

• Validate employment outcomes of candidates sourced through the platform.
• Confirm key placement details such as start dates, employment status, compensation, and work setup.
• Conduct follow-ups with employers and candidates to verify job placements.
• Cross-check records and responses to identify inconsistencies or discrepancies.
• Investigate potential off-platform hires and cases of fee avoidance.
• Collect supporting evidence and maintain thorough documentation for each case.
• Escalate suspicious or unresolved cases in line with established procedures.
• Build and maintain professional relationships with both employers and candidates.
• Handle outreach through calls, emails, and follow-ups to ensure timely verification.
• Manage challenging conversations with professionalism and tact.
• Maintain accurate and updated case records across all systems.
• Support revenue protection by ensuring all placements are properly validated and documented.
  
  

• High school diploma required.
• At least 4 years of experience in contact center operations, customer support, recruitment, or other high-volume calling environments.
• Strong English communication skills.
• Skilled in conducting investigative follow-ups, identifying inconsistencies, and documenting findings accurately.
• Experienced in handling sensitive conversations with professionalism and persistence.
• Strong attention to detail with the ability to analyze information from multiple sources.
• Comfortable working in a fast-paced, high-volume environment with competing priorities.
• Capable of working independently and resolving cases with minimal supervision.
• Proficient in CRM systems, spreadsheets, and case management tools.
• Experience in verification, collections, fraud investigation, background screening, recruitment, healthcare staffing, customer escalations, or related roles is a plus.
  
  

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential