USRN Clinical Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Consultant provides clinical and operational support as a U.S. Healthcare Subject Matter Expert, providing various clinical support services and operational guidance for business processes, to include Case Management, Utilization Management, Clinical Coverage Preservice, Claims and Appeals review, Clinical Support and Notification, Inpatient Care Management, and Pharmaceuticals. This position will serve as Clinical Consultant to all Clinical Operations businesses, anticipating clinical needs and developing solutions that enhance clinical knowledge and clinical decision-making skills among frontline nurses. Solves complex problems while developing innovative solutions that meet business needs and supports implementation of those solutions among clinicians throughout the business operation. Assesses business education needs and develops clinical training programs to support a wide variety of clinical projects and educates employees on clinical foundation topics via in person and online training platforms. Utilizes appropriate clinical resources and guidelines, which include, but are not limited to U.S. (United States) state and federal mandates, national and local coverage determination, applicable internal UnitedHealthcare medical policies, formularies and updates, as well as, coverage determination guidelines, such as Milliman and InterQual.

The role requires a hybrid work arrangement with scheduled on-site and remote days

Primary Responsibilities

• Operational Management Functions:
• Collaborates with Solutioning and Transitions on new business needs: demo, staff profile, training content, timelines
• Assesses learning needs of individuals and teams within clinical business processes
• Develops learning goals, objectives, curriculum, and measurements that promote desired performance outcomes
• Creates and delivers complex clinical foundation content using adult learning principles and strategies with business consideration
• Leverages learning technologies and tools for presentation, collaboration, and engagement
• Facilitates and manages learning in web-based and/or face-to-face environments
• Reviews evaluative data to make improvements and/or establish new initiatives and business improvement solutions.
• Maintains updates to curriculum and assessments based on changes and relevant feedback
• Establishes positive working relationships with all levels of staff and management
• Provides coaching, guidance, and feedback to learners
• Monitors new LOB until reaches steady state and conducts LOB Transition Support
• Provides Clinical Refresher and Upskilling Training for all LOBs as needed
• Conducts clinical acumen assessments during hiring and Attrition Review Support as needed (for non-RN led teams)
• Anticipates customer needs and proactively develops solutions to meet them.
• Serves as a key resource on complex and/or critical issues.
• Performs complex conceptual analyses to solves complex problems while developing innovative solutions
• Reviews work performed by others and provides recommendations for improvement
• Assesses and interprets clinical education needs and requirements for all businesses
• Works with minimal guidance; seeks guidance on only the most complex tasks
• Coordinates with others to develop program or process implementation plans
• Works in a virtual team environment
• Performance Management Functions:
• Communicates and collaborates with operations managers and business partners to improve production quality and efficiency, develop best practices, and identify clinical process issues
• Provides explanations and information to others on difficult issues
• Identifies skill, knowledge, and certification requirements for program/process implementation, based on requirements
• Initiates a quality driven approach to identify root cause and process improvement opportunities
• Communicates and collaborates with key stakeholders, regarding findings and recommendations
• Develops an understanding of clinical and clinical support business needs (e.g., through process walk-throughs, audit findings, survey results, case reviews or additional research, etc.)
• Performs, assists with, or oversees clinical quality audits
• Staff Development Functions:
• Coaches, provides feedback, and guides others
• Provides subject matter expertise to train others on clinical foundation topics
• Supports implementation of business strategies
• Develops talent in all levels to establish solid talent pipeline through education, training, and coaching
• Collaboratively works with Business Operations Manager to coordinate for training new hires, ensuring clinical foundation training timelines are met within agreed expectations
• Reporting:
• Develops program/process tools and resources, based on communication and education requirements
• Identifies technology needs to support programs/processes (e.g., systems for use of the program)
• Obtains input and feedback from stakeholders during communication development
• Communicates educational progress and status of training programs with stakeholders
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  

• Active unrestricted US Registered Nurse license in at least one US state or jurisdiction
• Bachelor of Science in Nursing
• Active Philippine Registered Nurse license
• 3+ years of clinical nurse experience in U.S. healthcare system
• Knowledgeable in Microsoft Office
• Solid knowledge of medical terminologies and U.S. healthcare processes
• Proficient in creating power point presentations and excel documents
• Demonstrated effective verbal and written communication skills
  
  

• MCG or IQ trained/certified
• Certification in Case Management or Managed Care
• 1+ years of clinical BPO process experience in Inpatient Clinical support, Case Management or Utilization Management
• 1+ years of experience training and/or educating Registered Nurses
  
  

• Solid clinical acumen and awareness of the US healthcare system
• Servant Leadership style that collaborates well and is team-focused
• Works independently, taking the initiative to act with solid self-management skills
• Displays calm under pressure with good control over emotional responses and self-control during times of adversity, conflict, and change
• Superior interpersonal/communication skills and able to communicate with large teams
• Solid listening, verbal, and written communication skills
• Solid training delivery techniques both for instructor led face to face or virtual training
• Able to prioritize multiple tasks and ensure all are monitored and tracked to completion
• Solid organizational skills and multitasking abilities
• Technical aptitude and proficiency with good analytical and decision-making skills
• Solid capability on digital content creation, curriculum design and use of MS Office 365 apps and tools
• Value integrity and comply with companys regulations and policies
• Able to provide clear directions and set specific expectations