TS - Talent Ops - Oceania People Team HR Consultant - Senior Associate

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EY Job Description

Job Title: People Team HR Consultant – Oceania

Function: GDS-CBS Skill Level: Experienced Rank: Senior Associate

Sub Function: Talent Services Reports to: Enablement Consultant (Supervising Associate - 64)

Job Summary:

Talent Services (TS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Buenos Aires, Argentina; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.

Talent Services provides service offerings for respective functions where the extended delivery model is used along with high-quality skills and competencies delivered virtually. This is across service lines and regions – delivering non-repetitive project-based work through skilled, agile teams. The team in TS is an extension of the regional talent teams and will cover operational/non-transnational scope.

Talent Operations TS supports a specific Region and acts as part of the extended Region Talent Enablement team.

The team works in a fully integrated way with onshore colleagues participating in meetings, projects and planning activities as part of one team. The Team supports the region in performing operational and administrative tasks to allow the onshore team to focus on consultative and strategic activities based on the priorities of the Region.

The People Team HR Consultant role is responsible for executing Human Resources (HR) Transactional support and HR process execution for Oceania. The Oceania People Team supports the business on a number of HR initiatives, are responsible for maintaining our Global HR System, SuccessFactors and processing employment data changes.

The People Team is a central pillar of our Talent Team and connects our employees with the right team to help with their query. The People Team Consultant partners with wider Global and Local Talent Teams, Employee Relations Team, Payroll, Mobility and the Business to deliver consistent, high-quality results with exceptional client service as the forefront.

Shift: Aligned to the shift timings/schedule of Oceania

Essential Functions of the Job:

Role:

In this role, you will be required to manage a high volume of queries while maintaining quality and timely output. This role is responsible for a large scope of work. You will need to be able to navigate using the team’s resources to support your transactions.

Responsibilities:

• Accurately processing employee data changes in our global HR system, SuccessFactors, while ensuring data integrity and timeliness.
  
  

Example of transactions include but limited to:

• Permanent Contract creation
• Visa status changes
• Change in work hours
• Promotions or progressions
• Follow up of escalated tickets from myHR GDS Team including; Return from leave, End of contract
  
  

More complex transactions to be picked up in the future:

• Separations
• Leave of absence processing
• Providing responsive, clear, and human-centric communication to employees and stakeholders regarding HR transactions
• Build and maintain strong working relationships with other Core Business Services (CBS) teams, including both Local and Global Talent functions, Employee Relations Team, Recruitment, Operations, Mobility and more to ensure coordinated and compliant employment transactions.
• Collaborating with our external payroll provider and onshore payroll team to deliver accurate processing of payroll-related HR changes.
• Actively contribute to a positive, collaborative and engaging People Team culture in alignment with our team’s strategic priorities by participating in team meetings, knowledge sharing, asking better questions and supporting team members
• Upholding EY’s compliance standards by identifying potential risks and escalating issues to leadership when necessary.
• Take ownership of individual wellbeing and improve the balance between personal and professional commitments.
  
  

Additional Duties:

• Any and all administrative activities as required
  
  

Knowledge and Skills Requirements:

• Demonstrates the ability to proactively plan delivery of critical tasks and outcomes.
• Proficient with Microsoft Suite including Excel, PowerPoint, Word and SharePoint.
• Strong attention to detail and data administration skills.
• Exhibit strong customer service skills and a client-centric approach.
• Collaborate with a diverse range of individuals, including business stakeholders and other Talent teams.
• High degree of organisational skills and the ability to manage competing priorities and multiple tasks simultaneously, escalating any timeline clashes early to allow for resolution.
• Ability to communicate within the team to understand task instructions and know when to ask clarifying questions.
• Ability to be successful in a virtual team environment, working with limited supervision.
  
  

Job Requirements:

Education:

• Bachelor’s degree, preference will be given for those with HR specialization.
  
  

Experience:

• Minimum of 3 years of progressive experience in HR or related field at a coordinator or administrative level.
• Demonstrated experience supporting a large team with administration requirements.
• Working in international and diverse environments.
• Experience in customer service or sales is desirable.
• Familiarity with HRIS or similar systems (e.g., SuccessFactors, PeopleSoft/SAP) is a plus.
• Strong relationship management skills to build connections with various key stakeholders.
  
  

Note:

This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.

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