Travel Experience Counselor II

Business Travel Consultant II

Traveler Experience (TX) is seeking positive, energetic, highly skilled, customer-focused, senior-level travel counselors to join our Team. This team provides outstanding service for our business travelers in multiple countries. Candidates must be comfortable working in a fast-paced environment.

• Provides consultative customer support services to client via multiple channels
• Creates and completes travel arrangements (car, hotel, air , rail) for moderately complex accounts
• Sells products that are of commercial value to CWT and contribute to CWTs profitability; sells add on attachments (hotel, other); upsells targeted areas of travel
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• Works under moderate supervision
• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Escalates more complex problems to more experienced staff
• Assignments include both routine and non-routine work
  
  

• Experience
• 3+ years of experience working as a Travel Consultant.
• Good travel industry knowledge
• Strong Verbal and written communication skills
• Skilled in GDS and other booking tools used by CWT (Sabre, Amadeus, etc.)
• Reservations (both email and call support)
• Languages
• English
• Knowledge, skills and abilities (KSAs)
• Strong verbal and written communication skills and attention to detail
• Fluent verbal skills in English
• Great active listening and information gathering skills.
• Proactive consultant – solutions oriented and accountable.
• Excellent working knowledge of the travel industry, application of client travel policies, procedures, and processes (including complex reservations and changes)
• Able to use current technology and easily adapt to changes in technology as they come.
• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
• Ability to work and adapt in a constantly changing, fast paced environment.
• Must be a “Team Player” and work cohesively with others internally and externally.
• A positive, “can do” attitude, willingness to learn and grow!