Travel And Hospitality Specialist GDS

Location: McKinley West, Taguig City

Work Setup: Onsite

Schedule: Shifting Schedule

Role Description

We are looking for experienced Travel & Hospitality Specialists to join our team in McKinley, Taguig. In this role, you will assist customers with travel-related inquiries, reservations, ticketing, itinerary changes, and other travel support services using Global Distribution Systems (GDS).

Key Responsibilities

• Handle travel and hospitality-related customer inquiries via phone and other support channels.
• Manage flight reservations, rebookings, cancellations, and itinerary modifications.
• Utilize GDS platforms such as Sabre, Amadeus, or similar systems to process travel transactions.
• Provide accurate information regarding travel policies, schedules, fares, and bookings.
• Resolve customer concerns efficiently while maintaining high levels of customer satisfaction.
• Document customer interactions and maintain accurate records in company systems.
• Meet established productivity, quality, and customer service metrics.
  
  

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Must have at least 2 years of GDS experience (Sabre, Amadeus, or similar tools).
• English proficiency equivalent to B2 CEFR or higher.
• Strong customer service and problem-solving skills.
• Willing to work onsite in McKinley, Taguig.
• Willing to work on a shifting schedule.
  
  

• Proficiency in GDS platforms (Sabre, Amadeus, Galileo, or related systems).
• Excellent verbal and written English communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple bookings and customer requests simultaneously.
• Effective problem-solving and decision-making abilities.
• Customer-focused mindset with strong interpersonal skills.
  
  

• Comprehensive training and onboarding support.
• Career growth and advancement opportunities.
• Dynamic and collaborative work environment.
• Exposure to global travel and hospitality operations.