Travel And Expense Team Lead US Support

This position Travel and Expense (T&E) Team Lead is within our CORPORATE FINANCE SERVICES – MANILA located at 11F Five Neo Building Bonifacio Global City, Taguig, Philippines. The Travel and Expense Team Lead is responsible for overseeing the day-to-day shared service operations of the Travel and Expense Team for the region supported including but not limited to: (a) ensuring timely and accurate reimbursement of employee expenses; (b) driving automation and digital transformation initiatives; (c) support compliance driven related matters and providing leadership to maintain ongoing compliance with procedures; (d) preparing and presenting reports to leadership; (e) ensuring the timely, accurate, and compliant processing of travel and expense reimbursement; (f) assesses direct reports performance and serves as a key liaison between internal departments and external vendors.

Work Schedule: 9PM to 6AM Manila Time

Duties And Responsibilities

• Supervise, coach, and develop a team of Travel and Expense Specialist and Associates to ensure high performance and continuous growth.
• Monitor daily deliverables and ensure timely execution of Travel and Expense reimbursement.
• Serve as a subject matter expert on T&E policies, systems, and regulatory requirements.
• Review escalated expense reports and resolve complex issues or exceptions.
• Ability to analyze, solve problems, and adapt to changing organizational and operational needs
• Lead training and onboarding for new team members; provide ongoing coaching and development.
• Identify and implement process improvements to enhance efficiency, accuracy, and user experience.
• Perform regular review of team’s audit accuracy to ensure paid expenses are compliant with company policy.
• Coordinate and provide team performance to CFS leadership on regular meetings.
• Maintain documentation of procedures and ensure team adherence to internal controls.
• Generate and analyze reports to monitor compliance, trends, and performance.
• Assist in policy updates and communication to employees.
• Act as back-up for Accounts Payable Manager.
• Other duties as assigned.
  
  

• Excellent attention to details and proven organizational skills
• Functional and Technical Skills
• Decision Quality
• Problem Solving
• Priority setting and time management
• Process Management
• Drive for results
• Delegation
• Critical thinking and continuous improvement mindset
• Customer Focus
  
  

• Bachelor’s Degree in Business or Accounting
• At least 5-7 years of experience in T&E processing, accounts payable, or shared services, including at least 2-3 years in leadership or supervisory role.
• Must be knowledgeable about principles, practices, regulations and procedures as they relate to Travel and Expense.
• Strong oral and written communication skills
• Must be proficient in MS Excel, Word and Outlook
• Knowledge of an ERP/Large Accounting package; SAP, Concur and Oracle.
• High attention to detail and commitment to compliance.
• Ability to analyze, solve problems, and adapt to changing organizational and operational needs