Transition Onboarding And Enablement Senior Associate AC Manila

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Transition Onboarding and Enablement Senior Associate, you will play a pivotal role in our Managed Services practice, focusing on transitioning and managing delivery teams, programs, and performance. You will be instrumental in streamlining operations, reducing costs, and enhancing efficiency for our clients by managing key processes and functions on their behalf. As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and developing your technical skills.

In this role at PwC Acceleration Center Manila, you will engage in continuous improvement and optimization of managed services processes, tools, and services. You will use a broad range of methodologies and techniques to generate new ideas and solve problems, while interpreting data to inform insights and recommendations. Your work will involve anticipating the needs of your teams and clients, delivering quality, and embracing increased ambiguity. This position offers a unique opportunity to deepen your understanding of the business context and how it is evolving, while upholding professional and technical standards.

Responsibilities

• Managing the transition and enablement of managed services for clients, focusing on optimizing processes and tools
• Leading delivery teams in executing client support strategies and managing performance and delivery risk
• Utilizing project management skills to streamline operations and improve efficiency for client engagements
• Developing and implementing business process automation solutions to enhance service delivery
• Engaging with stakeholders to identify opportunities for continuous process improvement and operational excellence
• Analyzing complex data to inform insights and recommendations for business transformation initiatives
• Upholding professional and technical standards while navigating complex client situations
• Mentoring junior team members to foster growth and enhance team capabilities
• Collaborating with clients to build meaningful relationships and anticipate their needs
• Embracing change and ambiguity to drive innovation and personal growth within the managed services framework
  
  

• At least a Bachelor's degree
• At least 4 to 8 years of experience
• Oral and written proficiency in English required
• Deep expertise in Managed Services delivery, including technical project management, architecture/design, and transition support such as remote connectivity and networking solutions.
• Strong hands-on experience with AI, Microsoft 365, and Copilot, with the ability to advise on best practices and quality implementation across diverse technologies.
• Broad knowledge of regulatory and compliance standards, including HIPAA, HL7/FHIR, GDPR, HITRUST, GxP, SOC/SOC 2, FDA 21 CFR Part 11, and SOX.
  
  

• Utilizing automation framework design and development
• Excelling in business process improvement and transformation
• Demonstrating operational performance management and strategy
• Navigating complex client relationships with ease
• Embracing change and ambiguity in dynamic environments
• Developing insights through data interpretation and analysis
• Mentoring junior team members to enhance their skills