Transition Onboarding And Enablement Manager AC Manila

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Transition Onboarding and Enablement Manager, you will play a pivotal role in managing and optimizing outsourced solutions within our Managed Services practice. You will support clients across various functions, helping them streamline operations, reduce costs, and enhance efficiency by managing key processes and functions on their behalf. Your expertise in project management, technology, and process optimization will be crucial in delivering exceptional services to our clients.

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

In this role at PwC Acceleration Center Manila, you will focus on transitioning and running services, managing delivery teams, and optimizing managed services processes, tools, and services. Your work will involve continuous improvement and the ability to navigate complex client needs, confirming that our managed services are delivered efficiently and effectively.

Responsibilities

• Leading the transition and enablement of managed services for clients, focusing on optimizing processes and tools
• Managing delivery teams to achieve operational excellence and meet client expectations
• Overseeing project planning, budgeting, and execution to drive successful outcomes
• Implementing continuous process improvement strategies to enhance service delivery
• Utilizing automation and business process improvement techniques to streamline operations
• Developing and mentoring team members to leverage their strengths and improve performance
• Engaging with stakeholders to address conflicts and facilitate effective communication
• Analyzing system components to identify interactions and optimize performance
• Upholding professional and technical standards while fostering a culture of integrity and authenticity
• Encouraging innovation and embracing technology to enhance service delivery and client satisfaction
  
  

• At least a Bachelor's degree
• At least 7 to 11 years of experience
• Oral and written proficiency in English required
• Experience in IT application transitions and project management, with strong expertise in SAP ECC/HANA and custom application transition projects.
• Solid knowledge of project, risk, and budget management, along with ITIL processes and managed services operating models.
• Strong process mapping and re-engineering capabilities, supported by excellent communication and stakeholder management skills.
  
  

• Excelling in automation framework design and development
• Demonstrating proficiency in business process automation (BPA)
• Utilizing strategic questioning to drive business transformation
• Managing operational performance with a focus on service excellence
• Leading continuous process improvement initiatives
• Developing skills in workflow automation and optimization
• Embracing change and fostering a culture of innovation