Transformation Manager

• Drive the end‑to‑end transformation agenda of a global healthcare GBS.
• Lead a growing team while enjoying a hybrid fflexible nighshift setup
  
  
  

About Our Client

Our client is a leading organization in the U.S. healthcare and health and safety sector, recognized for its commitment to innovation, high‑quality patient care, and operational excellence. Its expanding global capability center in Taguig, Philippines offers a stable, mission‑driven work environment with opportunities for multinational collaboration, a hybrid work arrangement, and a flexible night‑shift schedule. Professionals joining the team can expect meaningful work aligned with health and safety standards and strong prospects for long‑term career growth within an internationally respected organization.

Job Description

Job Description of Transformation Manager

• Own and govern the Continious Improvement and transformation pipeline, including opportunity intake, prioritization, and sequencing with Service Excellence and GBS leadership.
• Lead and develop Transformation Leads, Transformation Experts, and the Intake & Evaluation Lead through direction, coaching, and performance management.
• Translate GBS strategy into a balanced portfolio of CI, innovation, and transformation initiatives with clear value targets.
• Oversee disciplined execution of transformation initiatives, ensuring risk management, timely delivery, and benefit realization.
• Govern opportunity intake and evaluation, ensuring initiatives are well‑scoped, value‑driven, and execution‑ready.
• Sponsor Kaizen events, root cause analysis, and standard work improvements to enhance process capability and performance.
• Ensure post‑implementation stabilization, resolving gaps and embedding changes into day‑to‑day operations.
• Partner with cross‑functional leaders (Operations, IT, Data, Automation, HR, Finance) and provide regular executive updates on pipeline health, progress, risks, and realized benefits.
  
  
  

The Successful Applicant

Successful candidate

• At least 7+ years in business transformation and continuous improvement within captive, multinational, or business services environments.
• Minimum 5+ years of experience in people leadership and/or complex program or portfolio management.
• Proven track record delivering large-scale transformation and transition programs with measurable, sustainable benefits.
• Bachelors degree in Business, Management Engineering, Industrial Engineering, or related field; Masters degree preferred.
• Preferred certifications: PMP/PRINCE2, Prosci Change Management, and/or Lean Six Sigma Green/Black Belt.
• Strong skills in portfolio governance, benefits realization, risk and compliance management, and financial acumen.
• Excellent stakeholder management, executive communication, and decision-making skills, especially in ambiguous environments.
• Demonstrated people leadership, coaching capability, resilience, and a strong ownership mindset.
  
  
  

Whats On Offer

This Transformation Manager role offers the opportunity to shape and lead the transformation and innovation agenda of a growing global business services organization. Working with a leading U.S. healthcare and health and safety enterprise, the successful candidate will manage a high-impact portfolio of initiatives that directly support service excellence and operational performance. They will lead a dedicated transformation team, collaborate closely with senior leaders across functions and geographies, and gain extensive international exposure. A hybrid work model and flexible night-shift schedule support both global collaboration and work-life balance. This is an ideal opportunity for transformation leaders seeking long-term career growth in a mission-driven, globally respected organization based in Taguig.

Contact: Juan Dela Cruz

Quote job ref: JN-022026-6945168

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