Ticket Sales Support Specialist

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, lets shape the future of work together!

Profile Requirements:

• You bring depth, confidence and a calm, solutions-focused approach. You will have:
• 5+ years of travel industry experience in a consultant, ticketing or support role
• Strong GDS proficiency (Galileo preferred) and comfort with complex itineraries
• Solid ticketing expertise, including fare rules, reissues and multi-carrier journeys
• Excellent customer service and polished communication skills
• High attention to detail, accuracy and organisational discipline
• A collaborative and proactive mindset, able to support multiple senior advisors
• Ability to work remotely with discipline, reliability and strong communication
• Experience in luxury travel, preferred-partner programs (Virtuoso, Leading Hotels, Four Seasons, etc.) or high-net-worth clients is advantageous but not essential.

Core responsibilities:

• Manage air ticketing: issuing, reissuing, fare builds, refunds, exchanges, and multi-sector premium itineraries
• Work confidently in Galileo (Travelport) and associated booking platforms
• Handle end-to-end administration of bookings: quotes, confirmations, documentation, QC checks, reconciliations
• Liaise directly with airlines, wholesalers and hotel partners to confirm services, amend itineraries and resolve issues
• Maintain meticulous client files, CRM records, supplier communications and booking documentation
• Deliver polished, high-touch customer service via phone and email
• Support our advisor team with general administrative and booking support tasks
• This is a detail-oriented, quality-driven support role, ideal for someone who thrives on precision, organisation and consistency.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Lets do great things together!

This is a remote position.